The Front Office Coordinator works as part of a team fulfilling administrative responsibilities while advocating on behalf of patients. Exceptional customer service, professionalism, and creating a welcoming environment is critical. This pivotal role manages the flow of patients and communications within the office. This is a clinic-based position located in the Midtown area of Atlanta, GA (2140 Peachtree Road). General work hours are Mon-Fri: 8:00 AM to 5:30 PM About the Role: Creates a welcoming environment by greeting patients and visitors Manages patient check-in and check-out processes Scheduling appointments for multiple providers Process insurance verifications (utilizing Waystar and other payer sites as needed). Explain and thoroughly communicates insurance benefits to patients Assess/updates patient demographics and insurance information as needed Handles inquiries regarding patient financial concerns Additional responsibilities assigned as needed About You: High school diploma or GED required, Associate's degree or higher preferred, especially in a health-related field Two years' experience in a healthcare front office position required Bilingual in Spanish is highly preferred Excellent interpersonal and communication skills Maintains a high level of patient confidentiality Demonstrates attention to detail and the ability to multi-task Proficient in English, with strong verbal and written communication skills MS Office computer skills with the ability to type 30+ wpm Ability to adapt to EMR functionality Experience in eClinical Works strongly preferred. Embrace and perform in the spirit of the company’s core values and goals Must have a positive attitude, be energetic and flexible, have excellent phone etiquette, and provide exceptional customer service