Front Office Coordinator

Avita Care Solutions • Atlanta, GA

73d • Onsite

About The Position

The Front Office Coordinator works as part of a team fulfilling administrative responsibilities while advocating on behalf of patients. Exceptional customer service, professionalism, and creating a welcoming environment is critical. This pivotal role manages the flow of patients and communications within the office. This is a clinic-based position located in the Midtown area of Atlanta, GA (2140 Peachtree Road). General work hours are Mon-Fri: 8:00 AM to 5:30 PM
About the Role:
Creates a welcoming environment by greeting patients and visitors
Manages patient check-in and check-out processes
Scheduling appointments for multiple providers
Process insurance verifications (utilizing Waystar and other payer sites as needed).
Explain and thoroughly communicates insurance benefits to patients
Assess/updates patient demographics and insurance information as needed
Handles inquiries regarding patient financial concerns
Additional responsibilities assigned as needed
About You:
High school diploma or GED required, Associate's degree or higher preferred, especially in a health-related field
Two years' experience in a healthcare front office position required
Bilingual in Spanish is highly preferred
Excellent interpersonal and communication skills
Maintains a high level of patient confidentiality
Demonstrates attention to detail and the ability to multi-task
Proficient in English, with strong verbal and written communication skills
MS Office computer skills with the ability to type 30+ wpm
Ability to adapt to EMR functionality
Experience in eClinical Works strongly preferred.
Embrace and perform in the spirit of the company’s core values and goals
Must have a positive attitude, be energetic and flexible, have excellent phone etiquette, and provide exceptional customer service

Requirements

• High school diploma or GED required
• Two years' experience in a healthcare front office position required
• Excellent interpersonal and communication skills
• Maintains a high level of patient confidentiality
• Demonstrates attention to detail and the ability to multi-task
• Proficient in English, with strong verbal and written communication skills
• MS Office computer skills with the ability to type 30+ wpm
• Ability to adapt to EMR functionality
• Must have a positive attitude, be energetic and flexible, have excellent phone etiquette, and provide exceptional customer service

Nice To Haves

• Associate's degree or higher preferred, especially in a health-related field
• Bilingual in Spanish is highly preferred
• Experience in eClinical Works strongly preferred.

Responsibilities

• Creates a welcoming environment by greeting patients and visitors
• Manages patient check-in and check-out processes
• Scheduling appointments for multiple providers
• Process insurance verifications (utilizing Waystar and other payer sites as needed).
• Explain and thoroughly communicates insurance benefits to patients
• Assess/updates patient demographics and insurance information as needed
• Handles inquiries regarding patient financial concerns
• Additional responsibilities assigned as needed

Benefits

• Healthcare benefits (medical, dental, vision) for eligible team members and their families, along with additional company paid and voluntary benefit offerings.
• Six company paid holidays and three personal floating holidays, paid time off (PTO), paid leaves - two weeks paid parental leave, bereavement, sick leave, time to vote and jury duty, award recognition program, professional learning and development opportunities.
• Company paid benefits – basic life and AD&D, Maven and Health Care Advocate Work/Life Balance Program, health/dependent flexible spending.
• Voluntary benefits – long and short-term disability, pet insurance, legal, accident, hospital indemnity, critical illness, whole and supplementary life insurance, identity theft protection, 401(K) retirement savings plan with company match.
• All benefits are subject to the applicable plan terms.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED