Front Office Coordinator

Together Women's Health, LLC•Effingham, IL

22h

About The Position

Effingham Obstetrics & Gynecology, a practice partner of Together Women's Health is seeking a highly organized, professional, and friendly Front Office Patient Services Representative to join our growing women's health practice. The ideal candidate will be the first point of contact for our patients and play a critical role in creating a positive patient experience. This role requires excellent communication skills, attention to detail, and the ability to multitask in a fast-paced clinical environment. Why Together Women’s Health (TWH)?Because we do things a bit differently here. We’re a rapidly growing network of OBGYN private practice groups, and while it’s important to know what we are, it’s more important to know what drives us - our mission to improve the lives of our healthcare partners and their patients. Our actions speak louder than those words. We invest in our talented teams and our connection to our core values last longer than a quick glance through the employee handbook - we live them every day! TWH is a place where careers thrive for those who believe the right team can achieve anything. What’s in it for you?As a full-time team member, you will have access to a range of benefits to include: Health Care Plan (medical, dental & vision), Retirement Plan with a generous company match, Life Insurance, Paid Time Off (because we work hard and play hard), Short-Term (at no cost to you) and Long-Term Disability...not to mention a team of smart, passionate and friendly people.

Requirements

2+ years of front office experience; in a medical setting preferred
Exceptional customer service and interpersonal skills
Strong organizational skills and ability to manage multiple priorities
Friendly, compassionate, and patient-focused demeanor
Reliable, punctual, and able to work independently or as part of a team
Detail-oriented with a commitment to accuracy and professionalism
Proactive approach to problem-solving and workflow improvement

Nice To Haves

Knowledge of medical terminology and insurance verification processes a plus

Responsibilities

Greet patients and visitors warmly, always ensuring a welcoming and professional atmosphere
Respond to patient inquiries with empathy and accuracy
Schedule and confirm appointments, manage provider schedules, and coordinate follow-up visits
Verify insurance, collect copays and balance, and accurately enter patient information into the EMR
Monitor and maintain front desk supplies, patient paperwork, and waiting room cleanliness
Ensure all check-in and check-out processes are completed correctly and timely
Collaborate with medical assistants, billing, and clinical staff to support efficient patient flow
Maintain patient confidentiality and comply with HIPAA and company policies
Help resolve patient concerns or escalate issues to the appropriate person when needed
Other job duties may be assigned