Front Office Coordinator - Dallas - Texas Orthopaedic Associates

ORTHOLONESTAR•Dallas, TX

1d•$18 - $20•Onsite

About The Position

Greet all visitors to the facility. Scan patient IDs and Insurance card(s). Ensure all new patient paperwork is completed, signed and dated. Collect appropriate co-pay and/or deposits, collect past due balances, balance daily entries and run reports, answers telephones, triages calls, schedules appointments. Appointment scheduling for multiple orthopedic surgeons, two physical medicine specialists, and multiple physician assistants. Travel as needed between offices. Greet all visitors to the facility. Provides excellent customer service to patients by listening and appropriately serving patients. Act as front desk float providing coverage at both check in, check out, and travelling to satellite offices on an as needed basis. Educate patients on surgical payment options, pricing, and next steps to facilitate informed decisions. Address patient questions and concerns with professionalism and empathy, ensuring a positive experience from consultation to booking. Maintain accurate records of fees, deposits, and patient commitments. Schedule and coordinate all surgical procedures, ensuring accuracy in timing, location, and required documentation. Communicate with surgical centers, staff, and patients to confirm logistics and expectations. Assist with concierge-level care for patients, including follow-up communication and pre/post- surgery coordination. Follows practice procedures for appointment entry of surgical cases in EMR System. Interprets physician’s request and schedules and coordinates all aspects in timely fashion. Identifies any problems with scheduling and advises Physician and/or Manager. Obtains patient’s demographic information, diagnosis, surgery billing codes and insurance for the medical facility being used. Verifies patient’s insurance benefits and obtains pre-certification if required. Communicates with the Business Office all information so that Business Office determines estimate of the patient’s responsibility after confirming their insurance plan. Relays relevant information to the hospital and anesthesia personnel, if appropriate. Orders equipment needs for the surgery by contacting the vendors as needed, if appropriate. Provides any special needs of the patient to the Physician. Answers telephone, screens calls, takes messages, and provides information to keep the patient fully advised regarding the procedure. Makes necessary patient and/or policyholder information corrections as necessary and advises Patient and Billing. Participates in office meetings and educational activities. Maintains work area in neat and orderly manner. Complies with HIPAA procedures and maintains compliance with company policies and procedures. Other duties as assigned.

Requirements

Education – High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Nice To Haves

Previous customer service experience is preferred.
Previous experience in a medical practice environment is helpful.

Responsibilities

Greet all visitors to the facility.
Scan patient IDs and Insurance card(s).
Ensure all new patient paperwork is completed, signed and dated.
Collect appropriate co-pay and/or deposits, collect past due balances, balance daily entries and run reports
Answers telephones, triages calls, schedules appointments.
Appointment scheduling for multiple orthopedic surgeons, two physical medicine specialists, and multiple physician assistants.
Travel as needed between offices.
Provides excellent customer service to patients by listening and appropriately serving patients.
Act as front desk float providing coverage at both check in, check out, and travelling to satellite offices on an as needed basis.
Educate patients on surgical payment options, pricing, and next steps to facilitate informed decisions.
Address patient questions and concerns with professionalism and empathy, ensuring a positive experience from consultation to booking.
Maintain accurate records of fees, deposits, and patient commitments.
Schedule and coordinate all surgical procedures, ensuring accuracy in timing, location, and required documentation.
Communicate with surgical centers, staff, and patients to confirm logistics and expectations.
Assist with concierge-level care for patients, including follow-up communication and pre/post- surgery coordination.
Follows practice procedures for appointment entry of surgical cases in EMR System.
Interprets physician’s request and schedules and coordinates all aspects in timely fashion.
Identifies any problems with scheduling and advises Physician and/or Manager.
Obtains patient’s demographic information, diagnosis, surgery billing codes and insurance for the medical facility being used.
Verifies patient’s insurance benefits and obtains pre-certification if required.
Communicates with the Business Office all information so that Business Office determines estimate of the patient’s responsibility after confirming their insurance plan.
Relays relevant information to the hospital and anesthesia personnel, if appropriate.
Orders equipment needs for the surgery by contacting the vendors as needed, if appropriate.
Provides any special needs of the patient to the Physician.
Answers telephone, screens calls, takes messages, and provides information to keep the patient fully advised regarding the procedure.
Makes necessary patient and/or policyholder information corrections as necessary and advises Patient and Billing.
Participates in office meetings and educational activities.
Maintains work area in neat and orderly manner.
Complies with HIPAA procedures and maintains compliance with company policies and procedures.
Other duties as assigned.