Front Office Manager

Kinetic Physical Therapy Institute•Sanford, NC

21h•Onsite

About The Position

Kinetic Institute Physical Therapy is seeking a Full-Time Front Office Coordinator to serve as the first point of contact for patients and ensure the smooth day-to-day operation of the clinic. This role is crucial in providing a seamless and supportive experience for every patient from their initial interaction.

Requirements

Detail-oriented, organized, and confident managing a busy front desk
Experience with insurance verification, EMRs, and clinic operations
Ability to thrive in a structured environment and tactfully enforce policies
Natural problem solver and multitasker with a service-first mindset
High school diploma or GED
1+ year of front desk, medical office, or customer service experience
Strong organizational and multitasking skills
Excellent communication and customer service abilities
Comfortable working in a fast-paced environment

Nice To Haves

Prior experience in a physical therapy or medical setting highly preferred
Experience with insurance verification and authorizations strongly preferred

Responsibilities

Welcome patients with warmth and professionalism - whether in person or by phone
Own the check-in/check-out process including collecting co-pays and verifying insurance
Manage scheduling, cancellations, and appointment flow
Handle patient registration and maintain accurate records
Communicate clearly with patients, providers, and referral sources
Track insurance claims, denials, and follow-ups
Support overall front office operations and clinic efficiency