Front Office Coordinator

Baltimore Public Media•Baltimore, MD

28d•$18 - $20•Onsite

About The Position

Baltimore Public Media (BPM) is seeking a dependable, service-oriented Front Office Coordinator to serve as the first point of contact for visitors, callers, and day-to-day front-of-house flow. This role ensures a welcoming, professional lobby experience; manages mail and deliveries; supports basic administrative coordination; and helps maintain an orderly office environment. The Front Office Coordinator also provides light administrative support to the President’s Office and Chief of Staff to help keep daily operations running smoothly. This is a primarily on-site, hourly position. Compensation is $18–$20/hour, commensurate with experience (growth potential).

Requirements

Strong customer service instincts and clear, warm communication.
Dependable and punctual; consistent follow-through is essential.
Organized and able to manage multiple tasks while staying accurate.
Sound judgment and calm presence, especially during disruptions or high visitor volume.
Comfortable working with diverse staff and visitors in a public-facing environment.
Basic proficiency with Microsoft 365 tools, including Outlook, Teams, Word, and Excel (or comparable tools), for communication, scheduling, and simple tracking.
Proficiency with basic office tools (email, calendars, simple logs/spreadsheets).

Responsibilities

Welcome and direct guests, notify staff of arrivals, and support a smooth check-in experience.
Maintain a professional, hospitable lobby environment aligned with BPM culture.
Answer and route incoming calls; take accurate messages and ensure timely handoff.
Receive, sort, and distribute incoming mail and packages; coordinate outgoing mail/shipments as assigned.
Coordinate vendor deliveries and service visits by notifying appropriate staff and supporting basic site access needs.
Maintain basic logs or tracking for deliveries, service visits, and front office activity as needed.
Support conference room readiness (light resets, basic checks, and supply replenishment).
Flag supply needs and support basic ordering requests per Operations guidance.
Assist with basic administrative tasks as assigned (copying, scanning, light data entry, internal coordination).
Provide light support to the President’s Office and Chief of Staff (e.g., greeting visitors for leadership meetings, preparing basic materials, routing time-sensitive items promptly).
Escalate building issues and safety concerns promptly to Operations/facilities contacts.
Handle sensitive information with discretion and professionalism.