Front Office Coordinator
About The Position
SCOPE: Under direct supervision, responsible for scheduling patient appointments and tests in an efficient and timely manner. May include outside scheduling and/or surgical scheduling responsibilities. Greets patients and their guests into the clinic in a prompt, courteous, and professional manner. Serves as a liaison between patients and medical staff. Supports and adheres to the NYOH Compliance Program, including the Code of Ethics and Business Standards. Demonstrates an understanding of patient confidentiality to protect the patient and clinic/corporation. Adheres to confidentiality, state, federal, and HIPAA laws and patient records guidelines. Reference and uphold CORE values daily. ESSENTIAL DUTIES & RESPONSIBILITIES Meets or exceeds Patient Service Coordinator III Duties and Responsibilities. Can cover reception and operator duties as needed. Responsible for monitoring schedules for compliance with templates. Ability to adjust Templates for site specific needs as requested. Responsible for directing other staff when changes are needed. Responsible for training new staff, schedule adjustment, and other lead duties. Authority to shift employees to cover areas in need. Point of contact when leadership is unavailable/out of office. Responsible for working with nursing supervisor to identify and correct unbalanced schedules and ensure we are within maximum infusion guidelines. Other duties as assigned.
Requirements
- High School diploma or equivalent required, associate’s degree preferred.
- Minimum of three years’ medical office experience required.
- Proficiency with computer systems including Microsoft (Outlook, Word, and Excel) required.
- Requires prolonged sitting, some bending, stooping and stretching.
- Requires occasional lifting of up to 30 pounds.
- Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment.
- Requires hearing and vision corrected to normal range.
Responsibilities
- Scheduling patient appointments and tests
- Greets patients and their guests
- Serves as a liaison between patients and medical staff
- Supports and adheres to the NYOH Compliance Program
- Demonstrates an understanding of patient confidentiality
- Adheres to confidentiality, state, federal, and HIPAA laws and patient records guidelines
- Reference and uphold CORE values daily
- Meets or exceeds Patient Service Coordinator III Duties and Responsibilities
- Can cover reception and operator duties as needed
- Responsible for monitoring schedules for compliance with templates
- Ability to adjust Templates for site specific needs as requested
- Responsible for directing other staff when changes are needed
- Responsible for training new staff, schedule adjustment, and other lead duties
- Authority to shift employees to cover areas in need
- Point of contact when leadership is unavailable/out of office
- Responsible for working with nursing supervisor to identify and correct unbalanced schedules and ensure we are within maximum infusion guidelines
- Other duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
101-250 employees
