Front Office Coordinator

Freedom Health Partners LLC • Gilbert, AZ

2d

About The Position

As our Check-Out Coordinator, you are one of the final touchpoints in each patient’s visit: the person who helps them feel cared for, informed, and supported before they walk out the door.

Your work directly impacts:
✔ patient experience
✔ clinic efficiency
✔ clean documentation
✔ accurate scheduling
✔ and timely billing

In other words… your role matters. A lot.

Requirements

• High School Diploma/GED
• Previous experience in a medical office
• Strong customer service skills
• Reliable, professional, and able to multitask
• Familiarity with scheduling, insurance benefits and EMR systems

Nice To Haves

• Comfortable with EMR systems (eClinicalWorks a plus!)
• Bilingual Spanish/English

Responsibilities

• Schedule follow-up appointments with accuracy, warmth, and clarity
• Answer patient questions and ensure they leave confident about next steps
• Make appointment confirmation calls & texts
• Help with Check-In overflow when needed (we’re a collaborative team!)
• Process and track VOBs (Verifications of Benefits)
• Update insurance information in the EMR as needed
• Monitor and respond to HighLevel texts promptly
• Support clinic flow by communicating effectively with the team
• Uphold patient privacy and compliance standards (HIPAA)

Benefits

• Competitive pay
• 401(k) + match
• Medical, dental, vision, life
• PTO + paid holidays
• Disability insurance
• Employee discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED