Front Office Clerk

Legacy Community Health•Houston, TX

40d•Onsite

About The Position

Howdy, Trailblazers! Get ready to dive into a role that's bursting with excitement and endless opportunities! Our heroic Front Office Clerk is the first person our awesome patients will meet, whether they’re ringing us with a phone call or strolling through those clinic doors. You are the friendly face and voice of Legacy Community Health, shaping the warm and welcoming experience that keeps our patients coming back! Be the first impression maker! Your smile and friendliness set the tone for our patients' journey. Dynamic work environment! Every day is a new adventure filled with tasks that keep you on your toes. Friendly team vibes! Work hand-in-hand with a bunch of enthusiastic, mission-driven colleagues. Grow with us! Take advantage of incredible growth and learning opportunities—your career awaits! Mission-driven! Play a vital role in delivering outstanding healthcare to our community.

Requirements

High school graduate or equivalent—a solid foundation to kickstart your journey!
Possess a pleasant, professional, and articulate phone voice; your tone is everything!
Excel in juggling multiple tasks and managing a symphony of incoming calls or patients.
Show off those efficient and accurate data-entry skills—precision is key!
Be a wiz in computer literacy, and experience with multi-line phones or switchboards is a plus.
Have basic knowledge in math and filing—keeping things in order is your forte!
Demonstrate stellar decision-making abilities under crunch time.

Nice To Haves

Bilingual in English/Spanish? That's a preferred skill!

Responsibilities

Answer incoming calls and work your magic by routing them to the correct destination.
Roll out the welcome mat for our clients and manage intake like a pro.
Be a data-entry dynamo, ensuring all patient information is accurately logged.
Team up with the volunteer coordinator to keep our volunteer squad running smoothly.
Follow appointment procedures and manage them with finesse.
Handle payments with precision, following cash handling protocols to a T.
Ensure the clinic lobby stays as tidy as a pin and welcoming for everyone.
Assist in processing lab results bestowed by the Practice Manager.
Be a changemaker by participating in our Performance Improvement Program.
Nurture a respectful and courteous atmosphere for all patients, families, and colleagues.
Join forces with your team to achieve department goals and foster effective working relations.
Thrive within the context of a primary care medical home.
Attend all necessary safety training programs to keep the clinic safe and sound.
Ensure workspace and equipment meet Legacy’s high standards.
Master Legacy's exposure control plans to keep everyone safer from pathogens.
Keep versatility at your sleeve, ready to take on other duties as they pop up!