Front Office Clerk

Central Neighborhood Hlth Fdn • Los Angeles, CA

7d

About The Position

Central Neighborhood Health Foundation is a Federally Qualified Healthcare Center committed to the Triple Aim as described by the Institute for Healthcare Improvement.

Improving the US Health Care System requires simultaneous pursuit of three aims: 1) improving the experience of care, 2) improving the health of populations, and 3) reducing per capita costs of health care. Preconditions for this include the enrollment of an identified population, a commitment to universality for its members, and the existence of an organization (an "integrator") that accepts responsibility for all three aims for that population.

SUMMARY:

The Front Office Clerk / Receptionist serves as the primary point of contact for patients, providing professional customer service and administrative support. This role is responsible for scheduling appointments, answering and directing calls, entering accurate patient information into the EMR, and assisting with front office operations. The position requires strong communication, multitasking abilities, and strict adherence to patient confidentiality and HIPAA standards.

Requirements

• Excellent verbal and written communication skills.
• Excellent interpersonal, customer service, and conflict resolution skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills.
• Strong analytical and problem-solving skills.
• Must be effective and efficient in delivering culturally competent care to patients.
• Must have the ability to exercise sound judgment.
• Must be well organized, a self-starter, and possess excellent telephone communication skills.
• Maintains patient, employee, and Foundation confidentiality at all times, discussing patient or employee business only with appropriate parties who have a bona fide need to know; and communicating only the minimum amount of information necessary with respect to protected health information (PHI) as defined by the Health Insurance Portability and Accountability Act of 1996 (HIPAA).

Responsibilities

• Schedule appointments for patients
• Act as liaison for the patients and the Health Center
• Service Patients
• Other reasonable related duties as assigned by supervisor or manager.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed