Front Office & Assisting Team Member Per Diem

Nursie Cosmetics & Aesthetics Wellness Spa • Las Vegas, NV

10d • Onsite

About The Position

We are seeking a personable, organized, and professional Front Office & Marketing Assistant Float Per Diem to support & join our medical spa and wellness center team. A certified medical assistant to contribute to our growing team. This role is critical to ensuring a positive and welcoming experience for all clients. As a point of contact, in this role you will greet clients, assist with appointment scheduling, handle client inquiries, assist with developing and executing marketing strategies, and provide administrative support to the clinic staff. The ideal candidate will possess excellent communication skills, a friendly demeanor, interest in cosmetic and beauty, and a strong attention to detail. We are a private & growing business seeking great talent to add in the medical aesthetic industry. Overall, the ideal candidate will possess the desire for driving sales, and enhancing customer experience in a luxury medical spa environment.

Requirements

• High school diploma minimum required; Bachelors Preferred; additional certification in hospitality, medical administration, medical aesthetics, sales or customer service is a plus!
• Previous experience in a medical office, spa, wellness, or hospitality setting is required.
• Proficiency in scheduling software and basic office software, EMR use (e.g., MS Office Suite, Google Workspace).
• Excellent verbal and written communication skills is a required.
• Medical Assistant (Preferred)
• Strong multitasking, organizational, and problem-solving skills for team and customer support is required.
• Knowledge of spa treatments, wellness services, or medical aesthetics is preferred.
• Ability to work flexible hours, including evenings and weekends if required.
• Must give at least a minimum of 8 hours per week as per diem employee.
• Warm, friendly, and professional demeanor with strong interpersonal skills.
• Highly organized and attentive to detail.
• Passionate about wellness, aesthetics, and client satisfaction.
• Willing to learn in any given environment.
• Fast learner, must be able to problem solve and handle communications with staff and clients.
• Ability to remain calm and composed in a fast-paced environment.

Responsibilities

• Greet clients warmly upon arrival and provide an inviting, comfortable experience.
• Check clients in and out, confirm appointments, and guide them through intake forms and pre-treatment requirements.
• Manage a multi-line phone system, answering calls, responding to inquiries, and directing calls to the appropriate personnel.
• Assist with pre- and post-treatment protocols (IV therapy, facials, injections, etc.)
• Document vitals, treatment notes, and intake forms accurately in EMR
• Prepare treatment rooms and manage supplies per OSHA & HIPAA guidelines
• Support front and back office operations during clinic hours
• Educate clients on aftercare and general treatment expectations
• Maintain patient confidentiality and clinical professionalism at all times.
• Coordinate appointments, utilizing scheduling software to optimize provider availability.
• Confirm and remind clients of upcoming appointments via phone, text, or email.
• Handle last-minute cancellations or rescheduling requests and communicate changes promptly with team members.
• Process payments, manage receipts, and maintain accurate client records, following HIPAA compliance and clinic policies.
• Assist in ordering and managing inventory for front-office supplies.
• Prepare and organize client charts, treatment records, and promotional materials as needed.
• Inform clients about services, membership packages, and product offerings at check in and check out.
• Upsell products and services where appropriate to enhance the client experience and boost revenue.
• Address client concerns and assist with minor troubleshooting (e.g., product returns or booking issues).
• Build and maintain strong relationships with clients, providing exceptional customer service to encourage repeat business.
• Collaborate with spa management to promote services and special events.
• Conduct market research to understand client needs and preferences, tailoring services accordingly.
• Monitor and report on the effectiveness of marketing programs and sales initiatives, making adjustments as necessary.
• Ensure the reception area, lounge, and treatment areas are clean, orderly, and stocked.
• Monitor and maintain a calm, relaxing atmosphere in line with the spa's aesthetic and luxury values.
• Assist in organizing promotional events and programs to boost client engagement and increase brand awareness.
• Assist and conduct monthly inventory for center.
• Work closely with medical and wellness staff to ensure smooth client flow and effective communication.
• Monitor and report on the effectiveness of marketing programs and sales initiatives, making adjustments as necessary.
• Participate in team meetings and training sessions to stay updated on services, products, and policies.

Benefits

• Competitive hourly wages.
• Discounts on treatments and products as employee.
• Commission on sales! Earn extra cash based on performance and upsells always.
• Employee referral program perks.
• Opportunities for training and staff development for professional advancement.
• Positive, collaborative, and supportive work environment.
• Future Medical Insurance, Dental and Vision stipend Bonuses as a committed and dedicated employee.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED