Front Office Assistant

Amplifon • Plano, TX

13d • $19 • Onsite

About The Position

Miracle-Ear, part of Amplifon, the global leader in retail hearing solutions, is expanding its team of Front Office Assistants . We are seeking passionate, driven individuals who are committed to making a difference every day. By joining Miracle-Ear, you're not just working for a company - you're working towards a purpose; helping people rediscover all the emotions of sound.

Requirements

• High school diploma or equivalent
• Administrative, reception, or customer service background
• 2+ years of administrative experience in a professional setting
• 2+ years in a direct customer support role
• 2+ years of experience with appointment setting and customer database management
• Comfortable handling inbound & outbound calls
• Motivated to help drive sales goals
• Proficiency in Microsoft Office and Windows

Nice To Haves

• Experience working in a healthcare setting is preferred

Responsibilities

• Manage the customer journey
• Support the customer intake process by setting appointment expectations, delivering a quality customer experience throughout.
• Perform effective schedule management through coordinating, screening, and confirming appointments, engaging with customers both in-person and over the phone.
• Drive customer appointments to support store performance by making outbound calls to potential and existing customers.
• Support store administration and operations
• Monitor inventory, assist with billing/invoicing, answer customer inquiries, and support walk-ins.
• Ensure data accuracy and privacy by maintaining the customer database, updating office records, and remaining compliant with all protected customer healthcare data.
• Contribute to the retail sales process
• Partner with the Hearing Care Professional to engage in marketing efforts, office promotions, and social media initiatives.
• Prepare customer appointments and engage in the sale of hearing aid accessories.
• Provide routine after-care services, including troubleshooting, cleaning, and maintaining hearing aid devices.

Benefits

• $18.50/hour + monthly bonus opportunity
• Work-life balance, hours are M-F, 8:30am-5pm
• Continuous training, development & support
• Health Insurance - Medical, Dental, Vision
• Life insurance, Health Savings Account, 401K with employer match
• Paid Time Off, Paid Holidays, Volunteer Time Off

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees