Front Office Assistant

Amplifon•Columbia, MO

1d•Onsite

About The Position

Miracle-Ear, part of Amplifon, the global leader in retail hearing solutions, is expanding its team of Front Office Assistants. The company seeks passionate, driven individuals committed to making a difference by helping people rediscover the emotions of sound. Miracle-Ear has led innovation and customer service for over 75 years, assisting over 50 million people with hearing loss through its 1,500 franchised and corporately owned retail clinics across the United States. The company prides itself on improving customers' quality of life and gives back to local communities through the Miracle-Ear Foundation, where a portion of every hearing aid sold helps someone in need. Amplifon, the parent company, operates nearly 10,000 clinics in 29 countries and was honored as a 'Top Employer 2024' across Europe, the United States, Canada, and New Zealand. The company fosters a culture of belonging and values diversity, being an equal opportunity employer that does not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Applicants are asked to submit applications electronically and not to contact or visit local stores for customer confidentiality reasons.

Requirements

High school diploma or equivalent
Administrative, reception, or customer service background
2+ years of administrative experience in a professional setting
2+ years in a direct customer support role
2+ years of experience with appointment setting and customer database management
Comfortable handling inbound & outbound calls
Motivated to help drive sales goals
Proficient in Microsoft Office and Windows

Nice To Haves

Experience working in a healthcare setting is preferred

Responsibilities

Manage the customer journey
Support the customer intake process by setting appointment expectations and delivering a quality customer experience throughout.
Perform effective schedule management through coordinating, screening, and confirming appointments, engaging with customers both over the phone and in-person.
Drive customer appointments to support store performance by making outbound calls to potential and existing customers.
Support store administration and operations
Monitor inventory, assist with billing/invoicing, answer customer inquiries, and support walk-ins.
Ensure data accuracy and privacy by maintaining the customer database, updating office records, and remaining compliant with all protected customer healthcare data.
Contribute to the retail sales process
Partner with the Hearing Care Professional to engage in marketing efforts, office promotions, and social media initiatives.
Prepare customer appointments and engage in the sale of hearing aid accessories.
Provide routine after-care services, including troubleshooting, cleaning, and maintaining hearing aid devices.