Front Office Assistant

OSF HealthCare • Knoxville, IL

8h • Onsite

About The Position

The Front Office Assistant provides exceptional customer services throughout their interaction with patients, families and their support systems. They are the face of the office and their interaction with the patient/family is important in creating a patient-first environment. This creates an excellent first impression of OSF’s services to patients, families and other external customers over the phone or in person. This role performs a variety of reception/clerical duties in a medical practice front office and adheres to department guidelines for scheduling and registration. The assistant works collaboratively with patients, providers, office staff and insurance companies to ensure that patient needs are met. They communicate with insurance companies to determine patient benefits, complete prior-authorizations, and are responsible for incoming and outgoing patient calls, co-pay collection, appointment and procedure scheduling for patients.

Requirements

• High School or GED equivalent
• Customer service experience
• Typing, filing, telephone skills
• Basic Microsoft application proficiency
• Excellent Customer Service skills

Nice To Haves

• Basic knowledge of medical terminology, ICD-10 and CPT codes
• Electronic Medical Record experience

Responsibilities

• Provide exceptional customer services throughout interactions with patients, families and their support systems
• Create an excellent first impression of OSF’s services to patients, families and other external customers over the phone or in person
• Perform a variety of reception/clerical duties in a medical practice front office
• Adhere to department guidelines for scheduling and registration
• Work collaboratively with patients, providers, office staff and insurance companies to ensure that patient needs are met
• Communicate with insurance companies to determine patient benefits
• Complete prior-authorizations
• Manage incoming and outgoing patient calls
• Collect co-pays
• Schedule appointments and procedures for patients

Benefits

• a comprehensive and market-competitive total rewards package that includes benefits, compensation, recognition and well-being offerings that focus on the whole person and engage with their current stage of life and career

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED