Front Office Assistant

Amplifon

11d•$18

About The Position

Miracle-Ear, part of Amplifon, the global leader in retail hearing solutions, is expanding its team of Front Office Assistants. We are seeking passionate, driven individuals who are committed to making a difference every day. By joining Miracle-Ear, you’re not just working for a company – you’re working towards a purpose; helping people rediscover all the emotions of sound. For privacy reasons, please do not visit or contact the local Miracle-Ear stores. All applications must be submitted online for review by our regional team. Please note that AI tools may be used to assist in resume screening. All hiring decisions are made by our recruitment team. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If selected for an interview, please advise our Human Resources team if you require accommodation during the interview and assessment process and we will work with you to meet your accessibility needs.

Requirements

High school diploma or equivalent
Administrative, reception, or customer service background
2+ years of administrative experience in a professional setting
2+ years in a direct customer support role
2+ years of experience with appointment setting and customer database management
Comfortable handling inbound & outbound calls
Motivated to help drive sales goals
Proficiency in Microsoft Office and Windows

Nice To Haves

Experience working in a healthcare setting is preferred

Responsibilities

Manage the customer journey
Support the customer intake process by setting appointment expectations, delivering a quality customer experience throughout.
Perform effective schedule management through coordinating, screening, and confirming appointments, engaging with customers both in-person and over the phone.
Drive customer appointments to support store performance by making outbound calls to potential and existing customers.
Support store administration and operations
Monitor inventory, assist with billing/invoicing, answer customer inquiries, and support walk-ins.
Ensure data accuracy and privacy by maintaining the customer database, updating office records, and remaining compliant with all protected customer healthcare data.
Contribute to the retail sales process
Partner with the Hearing Care Professional to engage in marketing efforts, office promotions, and social media initiatives.
Prepare customer appointments and engage in the sale of hearing aid accessories.
Provide routine after-care services, including troubleshooting, cleaning, and maintaining hearing aid devices.