Front Office Assistant
About The Position
At Westport Dental, the team is central to providing exceptional, state-of-the-art dental care for patients of all ages, combining advanced technology with a modern, welcoming environment. The practice offers comprehensive in-house care across multiple specialties, fostering a supportive, growth-oriented environment focused on innovation, precision, and patient comfort. Joining Westport Dental offers the opportunity to expand skills, work with cutting-edge technology, and contribute to making a real impact on patients’ lives, with growth encouraged for all staff members. The dental front office associates are considered the heart of the practice, creating the first and last impressions on patients. This team is essential for smooth office operations and delivering best-in-class patient care.
Requirements
- Customer service experience
Nice To Haves
- Dental office experienced (preferred)
Responsibilities
- Build and maintain productive schedules for our doctors and hygienists
- Verify insurance coverage and fee schedules while completing full insurance breakdowns for patients
- Complete pre-authorizations and referrals as appropriate for patients; gather all necessary information for claim processing
- Coordinate financial agreements and consent forms for the patient's financial responsibility of dental treatment
- Assist patients with understanding their treatment plan and increase dental case acceptance
- Assist with patient check-in, registration, and maintain patient health and dental records with strong attention to detail and adherence to HIPAA Privacy Practices
- Ensure efficient office operations, including distribution/response to mail, scheduling, answering and returning of phone calls, responding to patient billing inquiries, and direction of workflow as necessary
Benefits
- Work-Life Balance: (Monday – Thursday 7:45 am – 4:30 pm and Fridays 7:45 am – 12:00 pm)
- Time Off: Up to 3 weeks PTO + 8 Paid Holidays (PTO rolls over!)
- Parental Leave: Up to 3 weeks paid
- 401(k) Match
- Health Benefits: Medical, dental, vision, HSA & FSA + earn up to $2,000/year when selecting our quality care plans
- Employee Assistance Programs: Free 24/7 support for personal, financial & legal issues
- CE & Growth: SPEAR access + continuing education
- Wellness Perks: $28/month gyms, 12K+ on-demand workouts when selecting our quality care plans
- Pet Insurance: Flexible plans + 24/7 telehealth for your pet
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
11-50 employees
