Front Office Assistant

OSF HealthCare•Oak Lawn, IL

15h•Onsite

About The Position

The Front Office Assistant at OSF HealthCare is responsible for providing exceptional customer service to patients, families, and their support systems, aiming to create a patient-first environment and an excellent first impression. This role involves performing a variety of reception and clerical duties within a medical practice front office, while adhering to department guidelines for scheduling and registration. The assistant is expected to collaborate with patients, providers, office staff, and insurance companies to ensure that patient needs are met. Key responsibilities include communicating with insurance companies to determine patient benefits, completing prior-authorizations, managing incoming and outgoing patient calls, collecting co-pays, and scheduling appointments and procedures for patients.

Requirements

High School or GED equivalent
Customer service experience
Typing, filing, telephone skills
Basic Microsoft application proficiency
Excellent Customer Service skills

Nice To Haves

Basic knowledge of medical terminology, ICD-10 and CPT codes
Electronic Medical Record experience

Responsibilities

Provide exceptional customer services throughout their interaction with patients, families and their support systems
Perform a variety of reception/clerical duties in a medical practice front office
Adhere to department guidelines for scheduling and registration
Work collaboratively with patients, providers, office staff and insurance companies to ensure that patient needs are met
Communicate with insurance companies to determine patient benefits
Complete prior-authorizations
Responsible for incoming and outgoing patient calls
Responsible for co-pay collection
Responsible for appointment and procedure scheduling for patients