Front Office Assistant
About The Position
At Westport Dental, our people are what make our practice exceptional. We provide state-of-the-art dental care for patients of all ages, combining advanced technology with a modern, welcoming environment—but it’s our team that delivers the personalized, high-quality care that sets us apart. Our dentists and staff bring years of experience across multiple specialties, allowing us to provide comprehensive in-house care rather than referring patients elsewhere. Working here means collaborating with skilled professionals in a supportive, growth-oriented environment where innovation, precision, and patient comfort are always top priorities. Joining Westport Dental gives you the opportunity to expand your skills, work with cutting-edge technology, and be part of a team dedicated to making a real impact on patients’ lives. Whether you’re clinical staff, administrative, or in patient support, your contributions matter and your growth is encouraged. Learn more about us at: https://www.westportdentalgroup.com/ Job Description: Our dental front office associates are the heart of our practice – they are the first and last impressions to be made on our patients. Our front office team plays an essential role in helping the operations of the office run smoothly and delivering best in class patient care. By joining our team, you will have: Work-Life Balance: (Monday 8am-5pm, Tuesday 8am-5pm, Wednesday 8am-5pm, Thursday 8am-5pm, Friday 7:30am-12:30pm)
Requirements
- Customer service experience
Nice To Haves
- Dental office experienced (preferred)
Responsibilities
- Build and maintain productive schedules for our doctors and hygienists
- Verify insurance coverage and fee schedules while completing full insurance breakdowns for patients
- Complete pre-authorizations and referrals as appropriate for patients; gather all necessary information for claim processing
- Coordinate financial agreements and consent forms for the patient's financial responsibility of dental treatment
- Assist patients with understanding their treatment plan and increase dental case acceptance
- Assist with patient check-in, registration, and maintain patient health and dental records with strong attention to detail and adherence to HIPAA Privacy Practices
- Ensure efficient office operations, including distribution/response to mail, scheduling, answering and returning of phone calls, responding to patient billing inquiries, and direction of workflow as necessary
Benefits
- Time Off: Up to 3 weeks PTO + 8 Paid Holidays (PTO rolls over!)
- Parental Leave: Up to 3 weeks paid
- 401(k) Match
- Health Benefits: Medical, dental, vision, HSA & FSA + earn up to $2,000/year when selecting our quality care plans
- Employee Assistance Programs: Free 24/7 support for personal, financial & legal issues
- CE & Growth: SPEAR access + continuing education
- Wellness Perks: $28/month gyms, 12K+ on-demand workouts when selecting our quality care plans
- Pet Insurance: Flexible plans + 24/7 telehealth for your pet
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
11-50 employees
