Front Office Assistant
About The Position
The Front Office Assistant schedules appointments for examinations and treatments on patients by answering phone calls and/ or receiving faxes. Requires accurate entry of patient information into the appropriate electronic database and tasking verifications department to pre-certify exam with patients insurance. Obtains and keeps track of all pertinent paperwork at time of scheduling as well as when patient arrives for appointment. Puts together daily schedules and all paperwork to ensure the information is complete and accurate in order to properly treat the patient. Specific duties include, but are not limited to: Schedules patient appointments for exam/ treatment. Answers phones and accepts scheduling calls from referring physician offices and patients. Interfaces and builds relationships with referring office staff. Enters all accurate patient information into database. Prepares EMR to ensure patient is treated as appropriate by Physician/ Technologist/ Therapist/ Provider.Sends patient's insurance information to verifier for pre-certification. Obtains all pertinent paperwork for exam/treatment, such as Rx and authorizations and puts together with daily schedules. Confirms appointments by phone for next day's schedule.Greets patients as they arrive for their exams/treatment and obtains necessary on-site paperwork such as insurance cards, screening forms, and consent forms.Familiar with medical terminology, and diagnoses.
Requirements
- High School Diploma or equivalent experience required.
- CPR Certification required.
- Valid state driver’s license, as applicable.
- Previous experience in an office setting
- Ability to work at several locations
- Strong customer service skills.
- Organizational and multi-tasking skills.
- Basic knowledge of computer applications and programs.
- Local travel may be required.
- The COVID-19 vaccination is/may be a condition of employment.
- All candidates who accept an offer for employment will be required to successfully complete a pre-employment background check and drug screen as a condition of employment.
Responsibilities
- Schedules patient appointments for exam/ treatment.
- Answers phones and accepts scheduling calls from referring physician offices and patients.
- Interfaces and builds relationships with referring office staff.
- Enters all accurate patient information into database.
- Prepares EMR to ensure patient is treated as appropriate by Physician/ Technologist/ Therapist/ Provider.
- Sends patient's insurance information to verifier for pre-certification.
- Obtains all pertinent paperwork for exam/treatment, such as Rx and authorizations and puts together with daily schedules.
- Confirms appointments by phone for next day's schedule.
- Greets patients as they arrive for their exams/treatment and obtains necessary on-site paperwork such as insurance cards, screening forms, and consent forms.
- Familiar with medical terminology, and diagnoses.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
