Front Office Agent (PT)- Carpenter Hotel

Hyatt Hotels Corp.•Austin, TX

34d•Onsite

About The Position

The Carpenter Hotel is a neighborhood spot in South Austin that celebrates community, creativity, and good hospitality. We're part of Bunkhouse, a family of hotels known for thoughtful design, genuine service, and a sense of place. Whether guests are here for a stay, a coffee, or an event, we aim to make everyone feel at home. The Front Desk Agent is the first point of contact for our guests-warmly welcoming them, assisting with check-in and check-out, and ensuring their stay is comfortable and memorable. You'll help with room assignments, handle guest inquiries, process payments, and communicate with other departments to keep things running smoothly. This role calls for someone who's friendly, dependable, and enjoys creating a great experience for others.The person in this position must have good communication skills, the ability to resolve conflict, and a thorough understanding of company policies. Furthermore, all team members must develop and maintain the company's culture, values, and reputation in the public eye, and with all staff, guests, vendors, and partners. Based upon fluctuating demands of the operation and to exceed customer expectations, it may be necessary to perform a multitude of different functions not specifically related to this position. This person may be expected to perform other tasks and duties as needed or as directed. Furthermore, employee responsibilities and job descriptions are subject to review and revision.

Requirements

High School diploma or general education degree (GED).
6 months of related experience in the hospitality or service industry
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Requires excellent communication skills, both verbal and written.
Must be able to speak, read, write, and understand the primary language(s) of the workplace
Ability to speak effectively before groups of employees or guests.
Ability to learn and perform all essential job functions accurately and safely.

Responsibilities

Adhere to all standards of operations, policies and procedures, manuals, training material, memos and verbal instruction
Complete all shift checklist items
Check in and out all hotel guests in a confident, professional and personalized manner
Take hotel reservations accurately and efficiently
Assist in the development and implementation of special projects
Ensure immediate response is given to any and all guest comments and concerns and inform immediate supervisor of concerns and assist implementing corrective measure when necessary
Maintain a positive relationship with all employees and guests
Ensure all calls are answered in a courteous, professional and efficient manner
Maintain an accurate log of guest calls for assistance or complaints, and ensure completion of all items
Open, secure and balance out shift banks to include the verification of all cash, credit card and room charge transactions during all shifts
Maintain accuracy with all accounting and billing procedures
Have a comprehensive knowledge of hotel availability and current rates and/or special events (which may have an impact on occupancy and availability)
Issue guest safety deposit boxes as requested
Possess fluent knowledge of local restaurants, special events, city attractions, amenities and directions
Always ensure open lines of communication with all departments and upper management via email, logbooks, meetings, etc., to ensure all needs of the hotel are met.
Maintain a high level of cleanliness and safety in the work area
Ensure that all equipment is maintained in good, safe working condition
Maintain an increased awareness of safety issues throughout the property
Keep abreast of safety and emergency procedures and OSHA requirements
Attend relevant meetings