Hotel Front Desk Agent (PT)

Spooky Nook Sports Inc•Manheim, PA

13d•Onsite

About The Position

The part-time Hotel Front Desk Agent is responsible for accommodating guests of the Warehouse Hotel in a welcoming manner while upholding a professional demeanor at all times. SCHEDULE: This is a second shift (3p-11p) position that requires consistent availability Fridays and Saturdays.

Requirements

18 years of age or older
High School Diploma or equivalent
Dependable transportation to and from work
Language skills: Fluent knowledge of the English language; including the ability to read and interpret written information and speak and understand verbal communication
Ability to fulfill the physical requirements of the position with any reasonable accommodations as necessary
Availability to work a flexible schedule that may include evenings, weekends, and/or holidays as needed
Authorized to work in the United States

Nice To Haves

Previous experience in a guest-focused environment a plus
Highly dependable with a history of consistent attendance and punctuality
Guest-focused/service-oriented; ability to see big picture and impact on company. Supports Company mission as serves as an advocate for its products and services
Demonstrates a positive and friendly attitude towards guests, customers, and fellow employees. Exhibits a respectful, professional demeanor.
Self-starting and motivated with the ability to work independently and take initiative
Ability to multi-task and balance multiple projects/duties at once
Team-focused mindset; willing to set own priorities aside to help others; contributes to building a positive team spirit and morale
Trustworthy and honest; takes accountability when appropriate
Detail-Oriented; Demonstrates a consistent level of accuracy and thoroughness; looks for ways to improve and promote quality
Bilingual in English and Spanish is a plus

Responsibilities

Greet, register, and assign rooms to guests
Issue room keys
Transmit and receive telephone messages
Answer inquiries pertaining to hotel services, registration of guests, recreational facilities in complex and around the complex, shopping, dining, entertainment, and travel directions
Keep records of room availability and guest accounts
Compute bills, collect payments, and make changes for guests
Make and confirm reservations
Post charges (such as room, food, telephone) to ledger
Make restaurant, transportation, or entertainment reservations, as well as arrange for tours
Deposit guests’ valuables into hotel safe or safe deposit box
Sell a variety of seasonal tickets
Assist in delivery of luggage, fruit baskets, flowers, etc. to Guest Rooms
Maintain inventory and upkeep of brochures for Lobby brochure rack
Use switchboard to connect interoffice and house calls
Answer, screen, and route outside calls
Supply information to callers and record messages
Perform clerical duties such as typing, group arrival preparations, proofreading, and mailing brochures and information to guests
Report tasks to maintenance, housekeeping, common area, and management using multiple communication processes
Record and set up all wake-up calls
Record lost and found items into Visual One and coordinate with housekeeping the mailing of all articles to Guests
All other duties assigned

Benefits

Free individual membership to our massive 80,000+ sq. ft. fitness center, including all the equipment you need to fit almost any training program. Membership also includes all group fitness classes. (Upgrade to family membership at 50% off the total price).
1.5x your hourly rate of pay for holiday hours worked
35% discount on food and beverage purchases, including our upscale restaurant, Forklift and Palate
35% off all Nook apparel
Free child watch (3 hour increments)
Discounts on birthday parties, personal training, event space rental, and more!
Discounts at participating local restaurants and businesses

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