Front Office Administrator

MyHR Partner, Inc•Easton, PA

20h•$19•Onsite

About The Position

At Third Street Alliance in Easton, PA, we are committed to making a difference in our community by providing vital services to those in need. As a trusted nonprofit organization, we offer a supportive, inclusive work environment where every team member plays an important role. We’re looking for an enthusiastic, customer-focused Front Office Administrator to join our team and become the welcoming face of our organization. If you are looking for a meaningful opportunity to make a difference in your community and thrive in a fast paced, dynamic environment, we want to hear from you! This is an administrative role, not a social services, advocacy, or direct‑care position. Our Front Office Administrator must be comfortable maintaining professional distance while supporting the organization’s mission from the front office.

Requirements

Professional Boundaries: This role requires strict adherence to professional boundaries with shelter residents and program participants. Staff may not provide personal advice, emotional counseling, transportation, gifts, or engage in personal relationships with residents. All interactions must remain supportive, respectful, and limited to the scope of the Front Office Administrator position
Experience: 2+ years in a receptionist or office administrator role, and experience working with diverse communities required
Communication Skills: Excellent verbal and written skills. Ability to communicate clearly and professionally
Customer Service: Strong interpersonal skills and a knack for building relationships
Technical Skills: Comfortable with Microsoft Office and office equipment. Ability to learn new systems quickly
Confidentiality: Strict confidentiality regarding resident circumstances is required. Staff may not discuss resident issues, take initiative on case matters, or engage beyond the responsibilities of the role
Compliance & Safety: All staff must follow trauma‑informed practices, confidentiality standards, and Third Street Alliance policies regarding client interaction
Personal Attributes: Strong work ethic, attention to detail, organization, flexibility, self-motivated and proactive
Physical Requirements: You’ll be on a computer also frequently moving around our busy facility including stairs
Dress Code: Business casual attire required, clean jeans without rips or holes are permitted
Schedule: Monday – Friday, 8:30 am – 4:30pm or 9:00am – 5:00pm. No nights or weekends!

Nice To Haves

Language: Bi-lingual (English/Spanish) is a plus

Responsibilities

Be the First Point of Contact: You’ll provide exceptional customer service to visitors, clients, and staff. Whether it’s answering calls, greeting visitors, or handling inquiries, you’ll be the friendly face of our organization
Manage Communications: Answer and screen incoming calls, retrieve voicemail messages, and determine the purpose of each call so you can direct callers to the right point of contact
Visitor Coordination: Greet visitors with a welcoming attitude, determine the purpose of their visit, and direct them to the appropriate staff member. You’ll also monitor visitor access in our building
Maintain Role Clarity: Ensure all interactions with residents remain within your administrative duties and organizational guidelines. Redirect any personal, sensitive, or case‑related inquiries to the appropriate staff
Office Support: Keep things running efficiently by sorting and routing mail, maintaining filing systems, creating and updating Excel spreadsheets, coordinating office equipment maintenance and troubleshooting printer issues
Expense and Reporting: Handle departmental vendor expenses including office supplies, maintenance, and service costs. Your attention to detail will keep us on track
IT & Phone Management: Track computer inventory, assist with setup, manage phone updates. You’ll play an important role in supporting our technology needs
Safety & Maintenance: Participate in committees and fire drills, coordinate supplies, record meeting minutes
Volunteer Program: Assist with volunteer coordination and manage background checks and volunteer requests
Leadership Support: Assist the Director of Administration with daily tasks, calendar management, and note-taking during meetings to ensure smooth operations
Additional Duties: Embrace with a can-do attitude