Front Office Administrative Assistant-Bilingual

Coastal Horizons Center•Wilmington, NC

About The Position

At Coastal Horizons , our mission is to provide a continuum of professional services to promote healthier lives, stronger families, and safer communities. We are currently seeking a motivated and passionate Front Office Administrative Assistant-Bilingual to join our dynamic team. If you're looking for an opportunity to make a difference, we invite you to explore the exciting positions available with us.

Requirements

High School Graduate, some college business course work preferred.
Two (2) years of previous experience with secretarial or clerical experience.
OR -Equivalent combination of education and experience
General knowledge of administrative practice and procedures.
Ability to use correct grammar, vocabulary, and spelling.
Knowledge of arithmetic and its uses in general office work.
Ability to gather and give basic information and instructions on Agency programs and services based on inquiries.
Ability to operate any office machines required by the position such as computer and printer, typewriter, calculator, and other equipment.
Ability to arrange and place records, reports, and files into proper sequence.
Ability to establish and maintain effective working relationships.
Willingness to work with clients who have specialized needs and interact with them professionally.
Commitment to meeting the needs of diverse clients by following diversity and inclusion agency practices and guidelines
Ability to physically perform the basic life operational functions of stooping, standing, walking, fingering, grasping, talking, hearing, and repetitive motions.
Must be able to perform sedentary work exerting up to ten (10) pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
Must possess the visual acuity to prepare and analyze data and figures, operate a computer, and do extensive reading.

Responsibilities

Greeting the patient with a positive attitude
Collecting payments
Verify patient demographics
Verify patient funding source (grant, insurance, sliding fee, self-pay)
Provides patient assistance with incoming and outgoing calls (i.e. scheduling, transferring, etc.)
Checks emails and voicemails daily to assist with patient needs
Assists with scanning and faxing documents into patient charts
May be asked to work in another location (Horizons Health or WHAT Clinic) if needed.
Subject to the OSHA rules and regulations on blood borne pathogens due to the possible exposure of various body fluids.
Ability to comply and enforce HIPPA requirements
Provides exceptional customer service to clients at Point of Care and over the phone.
Completion of the check in and check out process including the scheduling of future appointments.
Collects, verifies, and accurately enters data into Electronic Medical Records.
Collects payments and reconciles cash drawer daily, and prepares weekly deposits.
Performs other related duties as directed.