Front of the House Team Leader

Chick-fil-A•Lutz, FL

41d

About The Position

Team Leaders are an essential part of Chick-fil-A Cypress Ranch's leadership structure, serving as the driving force behind our daily operations. In this role, you will lead the Front of House team to ensure every guest enjoys exceptional food and the unparalleled hospitality that defines the Chick-fil-A brand. As a Team Leader, you'll embody and model our commitment to excellence by: Delivering on our CORE 4 model and Winning Hearts Every Day strategy. Upholding industry-leading food safety and quality standards. Creating a positive, engaging work environment that inspires team members to excel. You will be a hands-on leader-coaching, supporting, and guiding the team to consistently exceed guest expectations. At Chick-fil-A, leadership development is at the heart of our business. As a Team Leader, you will have access to intentional growth opportunities through our Pathway to Leadership. This is more than a leadership role-it's an opportunity to make an impact, grow your career, and be part of something remarkable Who We Are: One of the fastest-growing quick-service restaurants in the country. Industry leader in Customer Service & Hospitality. Pioneer of In Mall Dining. Inventor of the Original Chicken Sandwich. Largest, Chicken Based Quick Service Restaurant in America. Faith-based, locally owned & operated company. Schedule: Full-Time. Morning/Daytime or Evening/Nighttime Shifts. (5:30am-11:30pm) Available to Open and/or Close. 40+ Hours per Week.

Requirements

Chick-fil-A experience requiered
Experience as a leader or in a leadership development course.
Proven ability to lead in quick-paced environments as part of a team.
Basic computer competency.
High School Diploma or Equivalent Certificate.
Must be comfortable using a POS system and other ordering technology.
Must be comfortable using various pieces of cooking and service equipment.
Ability to multitask without direction.
Ability to work on your feet for extended periods of time.
Ability to work outside for extended periods of time.
Ability to lift at least 25 pounds without assistance.
Ability to work at a quick, yet efficient pace.
Team-oriented, adaptable, dependable, and strong work ethic.
Positive attitude.
Ability to communicate effectively with guests, team members, and leadership.
Customer Service-Oriented.

Responsibilities

Communicates employee performance and policy/procedure violations to the Leadership Team.
Works with the Leadership Team to ensure appropriate daily restaurant staffing levels.
Must be an excellent coach, communicator and team builder.
Achieve tactical business results through focus and action on daily and hourly objectives and tasks.
Maintains a positive working relationship and treats all employees with respect while providing them with direction and feedback.
Serves as subject matter expert for all tasks and processes.
Responsible for inventory & facilities management.
Complete understanding of each key position in their area of responsibility.
Must be able to meet the physical demands of the position which includes, but is not limited to standing for up to 10 hours and lifting up to 50lbs.
Use our CORE 4 model to serve guests: create eye contact, share a smile, speak with an enthusiastic tone, and always say my pleasure.
Operating the POS system and other order taking technology at the front counter, in the drive-thru cockpit, or outside in the drive-thru.
Operating various pieces of cooking and service equipment.
Look for opportunities to stock or clean when not serving a customer.
Following the proper process for the position you are assigned.
Checking for product quality and consistency.
Assist leadership in executing opening or closing procedures.
Assisting in all team member positions throughout your shift as needed.
Demonstrate knowledge of the brand and menu items.
Complete all tasks assigned beyond the job description, if necessary.
Complete all tasks assigned to you by the leadership team.