Front of House (FOH) Team Leader

PACIFIC CATCH INC•Palo Alto, CA

About The Position

Front of House (FOH) Team Leader We are looking for Experienced Restaurant Leaders that believe in treating our Guests with first-class service and incredible hospitality! The Pacific Catch, Inc. family strives to attract, nurture, and retain exceptional individuals who embrace and live out the company’s Core Values, Hospitality Standards, and Team Member Standards in all their work activities and interactions with Guests and fellow Team Members. We strongly believe that the success of our restaurants and brand is a direct result of the quality and dedication of our people, and we are committed to offering an extraordinary opportunity for personal and professional growth, and a fun and inclusive work environment.

Requirements

4+ years of full-service restaurant hospitality experience, with 2 years in management
You’ve managed other successful, high-volume restaurants in an innovative chain
You possess a proven track record of effectively and empathetically training, mentoring, and managing hourly employees
Technology savvy: comfortable with MS Office, Google Apps/programs, & Toast POS, use of tablets and/or handheld devices, and an understanding of social media outlets
Understanding of a P&L statement always looking for opportunities to improve sales or manage costs
Holds themselves to high standards and expects the same from their team; leads by example
Passionate about protecting our oceans and environment
Ideal candidates will have flexibility to work at several of our South Bay area locations, including Palo Alto, Sunnyvale and Mountain View.
Must be able to stand and exert well-paced mobility for periods of up to 5 hours in length.
Must be able to reach, bend, stoop and frequently lift up to 25 pounds.

Responsibilities

Effectively manage Pacific Catch, Inc. restaurant and team members within the policies and guidelines of the company, always aiming for guest satisfaction
Provide direction, leadership and mentoring to all FOH staff during all shifts.
Ensure fast, accurate service, with positive and polite guest interaction
Be the face of Pacific Catch, Inc.: introducing the food, inviting the guests in and helping them navigate ordering, making sure orders are fulfilled quickly
Conduct inventory and cash control procedures
Ensure that all staff stations, service areas, dining room, outdoor seating, and tables are set for the shift and that the tables and floor are clean
Handle guest complaints with professional and sincere attention
Completion of daily, weekly, and monthly operational, administrative, and HR-related duties

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