Front of House Team Leader

Chick-fil-A•Oakhurst, NJ

42d

About The Position

At Chick-fil-A, the Team Leader role is more than a job; it's a leadership opportunity. Team Leaders play a key role in creating a positive work environment, guiding Team Members, and ensuring that every Guest receives the signature Chick-fil-A service and food quality we are known for. By leading shifts with excellence and modeling our values, Team Leaders gain hands-on leadership experience that serves as a stepping-stone to future growth in business and the community. The role of the Front of House Team Leader is to lead the front counter, dining room, and drive-thru teams with excellence. FOH Team Leaders create a positive environment, ensure smooth shift operations, and coach Team Members to deliver attentive, friendly, and guest-focused service.

Requirements

Proven ability to manage shift operations independently
Strong situational awareness and decision-making in high-pressure moments
Skill in balancing Guest needs with operational priorities
Confidence in giving direction and making real-time adjustments
Reliability in executing shift checklists and procedures
Knowledge of labor and food cost management
Strong communication and interpersonal skills
Team-oriented, adaptable, dependable, and consistent in work ethic
Able to work a flexible schedule, including peak meal periods
Ability to lift up to 50 lbs and stand for long periods

Responsibilities

Lead FOH shifts to meet or exceed speed of service, order accuracy, and guest satisfaction goals
Model and protect Chick-fil-A's culture by demonstrating our Purpose, Vision, and Core Values in every interaction
Ensure the daily use of operational systems within the FOH
Hold Team Members accountable to performance and service standards
Assign roles and breaks strategically to maintain full coverage
Anticipate and resolve bottlenecks before they impact Guests
Maintain clear communication with BOH leadership for optimized throughput
Proactively address Guest concerns with professionalism and urgency
Oversee cash management processes
Ensure opening and closing procedures are completed with excellence
Monitor dining room cleanliness, atmosphere, and hospitality throughout the shift

Benefits

Engaging Work Environment - Lead and inspire a team where you can make a lasting, positive impact
Work-Life Balance - Flexible scheduling and closed on Sundays
Experienced Leadership Support - Learn first-hand from an Operator and Director team with over 50 years of combined Chick-fil-A experience
Career Growth - We are committed to developing our Team Leaders into future Directors and beyond, and we prioritize promoting from within
Scholarship Opportunities - Access to Chick-fil-A's Remarkable Futures Scholarship program, which has awarded more than $215 million to Team Members since 1973
Discounted Meals - Enjoy discounted meals while on-shift
Competitive Pay - Rewarding compensation for leadership responsibilities

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