Front of House Team Leader

Chick-fil-A•Cutler Ridge, FL

42d

About The Position

At Chick-fil-A, our Front of House Team Leaders embody our core values and approach their roles with a servant's heart. They have a genuine passion for serving others and a commitment to strong character. With a proactive mindset and a sense of urgency, Team Leaders play a vital role in daily operations. As a Front of House Team Leader, you will support senior leadership in executing operational tasks and ensure that Team Members uphold our standards of excellence and service. Your primary responsibilities will include efficiently managing restaurant operations and coaching Team Members to help them grow and succeed. Leading by example, Team Leaders set the standard for the team, inspiring others to follow suit. We are looking for candidates who are ready to make a positive impact and lead with purpose. Chick-fil-A Cutler Bay is locally and veteran-owned by an independent and bilingual Operator raised in Miami. They make all of their own employment decisions and are responsible for their own content and policies. Working at a Chick-fil-A restaurant is more than a job-it's an opportunity for teamwork and leadership development in a positive, people-focused atmosphere. Chick-fil-A Cutler Bay is locally and veteran-owned by an independent and bilingual operator who grew up in the area.

Requirements

Smile
Create and maintain eye contact
Speak enthusiastically
Make emotional connections with Guests
Reliable transportation
Ability to work in a fast-paced environment
Strong people skills with a desire to serve Team Members
Strong commitment to superior customer service
Ability to manage Team Member behavioral and performance issues
Ability to work in a team environment with shared ownership and responsibility

Nice To Haves

Prior experience as shift lead, crew lead, supervisor, team lead, restaurant manager, restaurant assistant manager is not required, but preferred.

Responsibilities

Participating operationally in day-to-day activities in a high-volume, fast-paced restaurant
Offer immediate and respectful response to Guest's needs
Assist in training of new hires, set the tone for a shift, and act as a role model for our team
Be a friendly, encouraging team player
Open and/or close, lead shifts, key holder
Count drawers and finalize day
Excellent communication skills, both written and spoken