Front of House Support (Server, Bartender, Bar Back, Golf Services, Service Support)

Topgolf

About The Position

Job Responsibilities Greet and assist guests in a friendly and welcoming manner. Manage reservations, seating, and waitlist to optimize table turnover. Coordinate with kitchen and service staff to ensure timely and accurate food and beverage delivery. Critical Skills & Experience Requirements Excellent interpersonal and customer service skills. Ability to multitask and remain calm under pressure in a fast-paced environment. Strong organizational skills with attention to detail. BAY HOST / SERVER We call our servers Bay Hosts because they host our Guests in the hitting bays Have knowledge of the menu and the ability to serve with outstanding attention to detail 1+ years of serving experience strongly preferred, not required BAR BACK Keep the bar and storage areas clean and stocked by demonstrating outstanding energy, urgency and attention to detail BARTENDER Have knowledge of spirits/beer/wine, the ability to maintain an appealing and Guest-ready bar area and have outstanding service ability 1+ years of bartending experience strongly preferred GOLF SERVICES Assist them in enjoying the fun and excitement of the game of Topgolf Use the game and bay assignment systems so Guests are quickly able to begin their games SUPPORT Keep bays and service areas cleared off and clean by demonstrating outstanding attention to detail Deliver cold, freshly poured drinks to Guests by demonstrating outstanding energy and urgency Deliver hot, freshly prepared food to Guests by demonstrating outstanding energy and urgency Must be 16 years or older Energy and enthusiasm Excellent communication, time management and organization skills Ability to work in a fast paced environment Ability to work on a team A high level of self-awareness, receptivity to change and integrity Ability to work in extreme weather conditions for extended periods of time Availability to work varied shifts, including evenings, weekends and holidays Ability to stand and walk for long periods of time including maneuvering up and down stairs Ability to obtain required licenses and certifications for your location Ability to lift items weighing up to 50 lb. Ability to stoop and bend ADA The above statements cover what are generally believed to be principal and essential functions of the job. Specific circumstances may allow or require some incumbents assigned to the job to perform a different combination of duties. EEO Statement Topgolf is a global sports and entertainment community and is committed to equal opportunity and is firmly committed to preventing discrimination and harassment, including sexual misconduct, based on legally protected diversity characteristics (such as race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, family status, citizenship, genetic information and veteran status) in its application and hiring processes and in its employment decisions. As an affirmative action employer, Topgolf also takes steps to prevent retaliation and to create a respectful, equitable and inclusive environment for our Guests, Associates, business partners, vendors, and the communities we serve. Topgolf is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law. Topgolf Entertainment Group does not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website, employees or Human Resources. Topgolf will not pay fees for unsolicited agency resumes and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of Topgolf Entertainment Group and will be processed accordingly without fee. Topgolf participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. We could list all the perks & benefits that are uniquely Topgolf, but we bet you prefer to hear what it's like to work here directly from Playmakers. Have at it - Check out reviews, culture scores, awards, and so much more. 🤞 Our Promises to our Playmakers ✔ A PLAYFUL ENVIRONMENT where you can make new friends ✔ A SAFE PLACE where you can BE YOUR FULL SELF every day ✔ CLEAR DIRECTION and tools to do your job ✔ An opportunity TO LEARN & GROW ✔ To LISTEN & ACT when you speak up ✔ We will NEVER STOP IMPROVING Dealing with some stuff? We offer FREE Mental Health Benefits for everyone. https://www.comparably.com/companies/topgolf We believe in the Unlimited Power of Play and work hard to create Moments That Matter for Everyone. Join our Talent Network to get 1) Job Alerts and 2) Updates on things happening at Topgolf!

Requirements

Excellent interpersonal and customer service skills.
Ability to multitask and remain calm under pressure in a fast-paced environment.
Strong organizational skills with attention to detail.
Have knowledge of the menu and the ability to serve with outstanding attention to detail
Have knowledge of spirits/beer/wine
Demonstrating outstanding energy, urgency and attention to detail
Must be 16 years or older
Energy and enthusiasm
Excellent communication, time management and organization skills
Ability to work in a fast paced environment
Ability to work on a team
A high level of self-awareness, receptivity to change and integrity
Ability to work in extreme weather conditions for extended periods of time
Availability to work varied shifts, including evenings, weekends and holidays
Ability to stand and walk for long periods of time including maneuvering up and down stairs
Ability to obtain required licenses and certifications for your location
Ability to lift items weighing up to 50 lb.
Ability to stoop and bend

Nice To Haves

1+ years of serving experience strongly preferred, not required
1+ years of bartending experience strongly preferred

Responsibilities

Greet and assist guests in a friendly and welcoming manner.
Manage reservations, seating, and waitlist to optimize table turnover.
Coordinate with kitchen and service staff to ensure timely and accurate food and beverage delivery.
Keep the bar and storage areas clean and stocked
Maintain an appealing and Guest-ready bar area
Assist them in enjoying the fun and excitement of the game of Topgolf
Use the game and bay assignment systems so Guests are quickly able to begin their games
Keep bays and service areas cleared off and clean
Deliver cold, freshly poured drinks to Guests
Deliver hot, freshly prepared food to Guests