Front of House Supervisor

Ponca City Development Authority•Braman, OK

About The Position

The Front of House (FOH) Supervisor supports the Food and Beverage Director in all aspects of restaurant operations, with a primary focus on front-of-house activities. This role ensures excellence in guest service, food quality, presentation, cleanliness, and overall operational efficiency. The FOH Supervisor provides direct oversight of daily operations, including food ordering, inventory control, and staff supervision.

Responsibilities

Assist the Food and Beverage Director in the daily operation and management of the restaurant to ensure prompt service and a clean, sanitized environment.
Deliver and uphold high-quality guest service standards to ensure an exceptional dining experience.
Supervise front-of-house staff, including scheduling, training, and performance oversight.
Ensure all opening and closing procedures are completed accurately and that cleanliness and maintenance standards are consistently met.
Maintain inventory levels.
Monitor alcohol compliance, ensuring all applicable staff maintain current certifications and licenses; coordinate renewals with Human Resources as needed.
Assist in the onboarding and training of team members across all shifts.
Maintain a professional appearance and demeanor at all times.
Ensure staff completes all cleaning duties, including stocking, sweeping, mopping, and trash removal.
Operate the register as needed to support efficient service during peak times.
Provide strong leadership and foster a positive, team-oriented work environment.
Enforce all health, safety, and sanitation standards.
Address and resolve guest concerns and complaints in a timely and professional manner.
Delegate tasks effectively to ensure smooth operations.
Ensure all staff adhere to food safety and alcohol service regulations.
Maintain professionalism and courtesy when interacting with guests, coworkers, and vendors
Wear gaming badge in the upper left quadrant while on duty or conducting company business.
Perform additional duties as assigned by the immediate supervisor.