Front of House Supervisor-Hourly

Compass Group • Cincinnati, OH

6d

About The Position

The Front of House (FOH) Supervisor is responsible for overseeing day‑to‑day front‑of‑house operations across concessions stands and catering events. This role ensures excellent guest service, efficient service flow, compliance with food safety standards, and effective supervision of hourly staff during events and service periods. The FOH Supervisor acts as a hands‑on leader, supporting both guests and staff in a fast‑paced, high‑volume environment.

Requirements

• Previous experience in food service, concessions, catering, or hospitality
• At least 1 year of supervisory or lead experience preferred
• Strong customer service and interpersonal skills
• Ability to work in fast‑paced, high‑volume environments
• Basic knowledge of POS systems and cash handling
• Flexible availability, including nights, weekends, and holidays
• Ability to stand and walk for extended periods
• Ability to lift and carry up to 40 lbs.
• Willingness to work indoors and outdoors (venue‑dependent)

Nice To Haves

• Experience in event venues, stadiums, arenas, or large‑scale catering operations
• Food Safety Certification (e.g., ServSafe)
• Alcohol Service Certification (where applicable)
• Bilingual skills a plus

Responsibilities

• Supervise front‑of‑house operations for concessions and catering events during assigned shifts
• Ensure prompt, friendly, and professional customer service at all service points
• Monitor service flow, lines, and staffing levels to maintain efficiency and guest satisfaction
• Coordinate with kitchen, bar, and catering teams to ensure accurate and timely food delivery
• Handle guest concerns and resolve service issues quickly and professionally
• Lead, coach, and supervise hourly FOH staff during events and shifts
• Assign positions, manage break schedules, and ensure adequate coverage
• Provide on‑the‑spot training and performance feedback
• Enforce company policies, procedures, attendance standards, and appearance guidelines
• Serve as first point of contact for staff questions and concerns
• Oversee cash handling, POS procedures, and end‑of‑shift reconciliation
• Ensure compliance with food safety, sanitation, alcohol service, and health regulations
• Maintain clean, organized, and safe service areas at all times
• Complete required operational and incident reports
• Set up, monitor, and break down catering service areas according to event specifications
• Ensure catering presentations meet quality and brand standards
• Communicate event timelines, guest counts, and special requests to staff
• Support VIP, premium, or special events as assigned
• Assist with stocking, restocking, and inventory control as needed
• Report shortages, equipment issues, or maintenance concerns to management
• Support overall Food & Beverage operations and assist management as required

Benefits

• Instapay (early access to your wages) and high interest savings both through the EVEN app
• Associate Shopping Program
• Health and Wellness Program
• Discount Marketplace
• Employee Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed