Front Of House Services Usher

MN Orchestra • Minneapolis, MN

1d • $16 • Onsite

About The Position

Facilitate a positive audience experience and promote the Minnesota Orchestra by upholding the Audience Services Department standards of service— advocacy, efficiency and courtesy; by keeping up to date on Orchestra Hall products, services, policies, and procedures; by assisting with the training and mentoring of other Ushers; and by assisting the Audience Services Management Team with department related projects.

Requirements

• At least 16 years old
• Strong verbal English communication skills
• Previous customer service experience preferred
• Background in music and/or the arts preferred

Responsibilities

• Maintain and utilize complete and current information concerning Orchestra Hall products, services, facilities, policies, and procedures.
• Communicate these items to customers and employees accurately and fairly
• Understand event seating plan accurately communicate that information to customers
• Keep appraised of concert information
• Demonstrate the ability to work in all assigned locations and positions/shifts.
• Able to explain emergency procedures upon request, act according to these procedures in the event of an actual emergency.
• Uphold the Audience Services Department standards of service— advocacy, efficiency and courtesy.
• Treat patrons as individuals with warmth and respect, while providing friendly, courteous and responsible service in an efficient manner
• Ensure that both internal and external customers feel that they are the primary purpose of the Association’s business and that the Audience Services Department exists to satisfy customers
• Recognize and acknowledge customer compliments, comments and concerns, collect sufficient information to determine the issue, take appropriate action and communicate to the appropriate person
• Demonstrate enthusiasm about Orchestra Hall products and services and convey this enthusiasm to customers
• Assist with the training and mentoring of other Ushers
• Welcome other ushers to observe customer interactions
• Demonstrate excellent customer service techniques and precise knowledge of products
• Patiently and accurately answer questions regarding event/facility information, patron concerns, etc.
• Assist Audience Services Management Team with departmental tasks/projects.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 51-100 employees