Front of House Manager

Mercer University • Macon, GA

5d • Onsite

About The Position

The Front of House Manager serves as a key shift lead for all front-of house operations across The Grand Opera House, The Capitol Theatre, and Mercer Music at Capricorn. This role provides on-site leadership during events, supports multiple front-of-house functions, and ensures consistent guest experience standards across venues. The Front of House Manager also supports light organizational projects during low event weeks and oversees performance-related merchandise sales operations.

Requirements

• A high school diploma/GED and three years of relevant experience, which must include customer service experience and some experience with customer point-of-sale systems, are required.
• Candidates must have a valid driver's license.
• Basic computer proficiency, including the ability to use email and create or edit Word documents.
• Willingness to work across all arts venues, including The Grand, The Capitol Theatre, and Mercer Music at Capricorn.
• Ability to travel reliably between arts venues as needed.
• Ability to work a flexible schedule, including evenings and weekends, based on event needs.
• Strong communication, organizational, and problem-solving skills.

Nice To Haves

• Candidates with prior experience working in a performing arts, entertainment, or live events environment and/or current CPR/First Aid certification are highly desirable.

Responsibilities

• Act as a shift lead for front-of-house operations during performances, rentals, and special events.
• Supervise and support house management, box office, bartending, ushering, and security functions as needed.
• Step into house manager, box office, or bartender roles when necessary to ensure smooth event execution.
• Serve as a point of escalation for front-of-house issues during assigned shifts.
• Lead and manage performance-related merchandise sales programs across venues, excluding the Capricorn gift shop.
• Coordinate merchandise setup, staffing, sales tracking, and breakdown for events.
• Ensure accurate cash handling and reporting for merchandise sales.
• Assist with light organizational tasks related to front-of-house storage, supplies, and equipment.
• Complete organizational projects during low-event weeks as prioritized by the Director of Operations.
• Help maintain front-of house readiness and presentation standards across venues.

Benefits

• Mercer University offers a variety of benefits for eligible employees including comprehensive health insurance (for self and dependents), generous retirement contributions
• tuition waivers
• paid vacation and sick leave
• technology discounts, s
• chedules that allow for work-life balance, and  so much more!

What This Job Offers

• Job Type: Part-time
• Career Level: Manager
• Education Level: High school or GED