Front of House Manager - Cornish Playhouse

Seattle University

1d • Onsite

About The Position

The primary purpose of the Front-of-House Manager is to ensure the safety and comfort of patrons, maintain a smooth functioning, professional, customer service-oriented Front of House for Cornish’s productions and external rental events, act as a liaison between Stage Management, Box Office and the Front of House and oversee volunteer usher program on the day of event.

Requirements

• Demonstrates strong customer service experience.
• Ability to work positively with professional production teams, faculty, and theater staff.
• Effective interpersonal skills and ability to effectively communicate, both orally and in written form.
• Strong organizational skills; proven ability to effectively manage multiple priorities.
• Demonstrates an understanding of crowd management and evacuation procedures with large crowds.
• Proven leadership skills and ability to effectively manage and clearly delegate tasks to direct reports and volunteers.
• Flexibility to work nights, weekends and holidays.
• Proficient in Microsoft and emails and applications.
• Comfortable with answering phone calls and dealing directly with the public.

Nice To Haves

• CPR/First Aid/AED certifications.

Responsibilities

• Manage front of house operations
• Supervise volunteer ushers and student employees on the day of event.
• Supports the Patron Services Coordinator by assisting with the maintenance of the volunteer program, including recruitment, scheduling, communication, and community outreach efforts.
• Provide detailed House Manager reports following each performance.
• Assist with managing front-of-house equipment inventory
• Monitor and maintain the cleanliness of public areas, including the theater house, all areas of the lobby, and courtyard.
• Coordinate with the Stage Manager and Box Office to ensure smooth operation of the Front of House during performances and events.
• Oversee the seating of late patrons and aid patrons with concerns regarding access and ADA compliance.
• Resolve patron concerns and/or, if necessary, escalate problems to the Patron Services Manager, External Rentals Manager, Cornish Security, or Human Resources.
• Assist with setting up and breaking down for events as assigned
• Maintain and distribute Assisted Listening Devices to patrons, reporting problems to Director of Performance Spaces as needed.
• Maintain security of the building before, during and after the Show, in conjunction with Cornish and Seattle Center Security.
• Promptly submits facilities tickets for needed facility repairs to venues.
• As needed, will work as box office for university events
• Confidently respond to emergency situations involving patrons and/or the facility.
• Monitor and recycle used marketing collateral such as posters and programs.
• Act as primary venue manager and contact for non-theatrical events as dispatched - liaise with catering team, vendors, and clients to ensure smooth event operations.
• Assist with projects as assigned that are related to this role.

Benefits

• Seattle University provides generous leave, health plans, and retirement contributions that add to your total compensation package.
• Choose from three different medical plans, a dental, and vision insurance programs.
• Protect your income with life, short & long-term disability coverage.
• Plan for your future with up to a 10% employer contribution for retirement benefits, comprised of a 5% nonelective employer contribution and an additional dollar-for-dollar match of your voluntary contributions up to a maximum of 5%.
• You may also take advantage of 100% paid tuition benefits for the employee and dependents, a subsidized transportation benefit, a wellness program with free access to an onsite fitness facility, and a wide variety of campus events.
• Enjoy a generous holiday schedule, including a paid Holiday break closure in December, vacation and paid sick leave, and paid community service leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed