Front of House Manager (Otto's Ice House)

Silver Ventures, Inc.•San Antonio, TX

About The Position

As a Manager: Hospitality is in your DNA. You pride yourself in creating memorable experiences and set an example for your team by cultivating an excellent culture. You are generous with praise and respectful with critiques. You anticipate needs and exceed expectations. As a leader, you encourage continuous learning for your team members and yourself. Essential Duties and Responsibilities: Service: Ensure exceptional service standards are maintained to provide a memorable dining experience for guests. Investigate and resolve guest inquiries, feedback, and complaints promptly and professionally to ensure guest satisfaction. Monitoring quality of food and beverage presentation, service timing, and overall restaurant ambiance to maintain high-quality standards. Oversee table reservations and seating arrangements to optimize restaurant capacity, guest flow and table turn times. Product Quality: Check orders from suppliers, ensuring that the quality of products meets the restaurant’s standards Ensure that work areas, supplies, equipment and property adhere to company standards Personnel Management and Supervisory Responsibilities: Work closely with the location GM to effectively manage the P&Ls, ensuring they are aligned with both location and company strategic objectives set forth by Senior Management Handle personnel actions such as hiring, training, disciplining, and terminating as necessary in accordance with company policies and applicable laws. Effectively manage team members’ schedules Monitor employee appearance and uniforms throughout shift Conduct shift meetings as necessary Promptly and effectively address complaints of harassment Understand safety and security practices to ensure safety for employees and patrons Coordinate live music performers to ensure they have necessary equipment, understand the venue's setup and schedule, and ensure sound checks have optimal audio quality Ensure compliance with noise regulations, promote events, provide a safe environment, handle technical issues promptly, and collaborate with the marketing team for promotions

Requirements

2+ years of Restaurant Management Experience
Excellent knowledge of Dining Room systems and operations (To Go, Host, Bar, and service standards) must demonstrate the ability to run effective shifts in all aspects of the restaurant.
Excellent computer skills, Microsoft Office experience and the ability to adapt to new software’s for POS, Inventory and Management and Human Resources.
Resourceful in handling assignments and solving problems.
Ability to stand for extended periods of time and lift up to 50lbs
Excellent communication skills, verbal and written

Nice To Haves

Spanish speaking a plus, not required

Responsibilities

Ensure exceptional service standards are maintained to provide a memorable dining experience for guests.
Investigate and resolve guest inquiries, feedback, and complaints promptly and professionally to ensure guest satisfaction.
Monitoring quality of food and beverage presentation, service timing, and overall restaurant ambiance to maintain high-quality standards.
Oversee table reservations and seating arrangements to optimize restaurant capacity, guest flow and table turn times.
Check orders from suppliers, ensuring that the quality of products meets the restaurant’s standards
Ensure that work areas, supplies, equipment and property adhere to company standards
Work closely with the location GM to effectively manage the P&Ls, ensuring they are aligned with both location and company strategic objectives set forth by Senior Management
Handle personnel actions such as hiring, training, disciplining, and terminating as necessary in accordance with company policies and applicable laws.
Effectively manage team members’ schedules
Monitor employee appearance and uniforms throughout shift
Conduct shift meetings as necessary
Promptly and effectively address complaints of harassment
Understand safety and security practices to ensure safety for employees and patrons
Coordinate live music performers to ensure they have necessary equipment, understand the venue's setup and schedule, and ensure sound checks have optimal audio quality
Ensure compliance with noise regulations, promote events, provide a safe environment, handle technical issues promptly, and collaborate with the marketing team for promotions