Front of House Manager - The Delegate

Thompson Hospitality Services • Washington, MA

72d

About The Position

Are you a dynamic and customer-focused leader with a passion for creating exceptional dining experiences? The Delegate, a contemporary, brick-clad hotel eatery known for its hearty American seafood and meat classics, is seeking an experienced Restaurant Manager to elevate our guests' dining journeys. As the Restaurant Manager, you'll play a vital role in curating a warm and welcoming atmosphere, ensuring impeccable service, and driving the highest standards of guest satisfaction. At The Delegate, we serve with a purpose, putting our guests' satisfaction at the forefront while striving to maintain the highest standards of performance and service. Being a part of the Delegate staff where guest come out for a casual evening out or a special occasion, The Delegate is the perfect destination. Be a part if curating a memorable dining experience. Where our guests discover modern twist on classic cocktails and new American cuisine. They can join us for drinks at the 40-seat bar after a day of exploring the Capital or a special evening our while in town for a convention. Don't forget the rooftop patio with an expansive view of the city. Thompson Hospitality is the nation's largest minority-owned food and facilities management company. With a commitment to excellence and creating positive experiences, we provide hospitality, full dining and quick-service restaurants, campus dining, diversity consultation, facility operations, and maintenance management. Our core mission is to provide a positive experience to every relationship we are involved in: one guest, one client, one team member at a time. As a fast-growing company, we have a growth plan to more than double in size over the next three years. Our focus on purpose, people, and performance drives us to give back to our communities, celebrate diversity, do the right thing, treat people with respect, and serve the highest quality food with world-class service. We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Requirements

• Experience in a leadership position
• Experience in Hospitality
• A great work ethic and attitude

Responsibilities

• Supervise and lead the front of house team, setting a positive and motivating tone.
• Ensure seamless guest experiences from arrival to departure, delivering exceptional service.
• Oversee and optimize table reservations, seating arrangements, and waitlist management.
• Train and develop staff to maintain service excellence, product knowledge, and upselling.
• Collaborate with the kitchen team to synchronize the timing and quality of food service.

Benefits

• Health/Dental/Vision
• Paid Time Off
• 401(k), matched up to 4%
• Short and Long Term Disability
• Tuition Reimbursement
• Employee Referral Program
• Pet Insurance
• Discounts: Hotels, Travel, Tickets, Restaurants
• Employees and their relatives are eligible for a discounted meal plan at any of our HBCU client locations while they are attending school

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Administrative and Support Services
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees