Front of House Manager

Ponca City Development Authority • Braman, OK

4d

About The Position

The Front of House Manager supports the Food & Beverage director, with a primary focus on the main restaurant, by providing detailed supervision of food and beverage service, inventory, food preparation and presentation, and overall front-of-house cleanliness. This role is responsible for the daily operations and management of the restaurant, ensuring prompt food service, strict adherence to health and food safety guidelines, and delivering a high-quality dining experience for guests of Rock & Brews.

Requirements

• Bachelor’s degree is required—preferably in hospitality or related field—along with five years’ experience in a similar role. However, a combination of education and experience may be considered in lieu of these qualifications.
• Candidates must pass background and drug screening per Kaw Nation Gaming Commission regulations to obtain a gaming license (Medical Marijuana cards are accepted).
• Flexibility to work any shift as needed or assigned—including weekends, evenings, and holidays—is required.
• Frequent lifting, occasionally in excess of 50lbs, bending, stooping, walking, and standing required.

Responsibilities

• Manage scheduling, training, and general supervision of front-of-house staff.
• Ensure opening and closing duties are completed accurately and that cleanliness standards are consistently met.
• Monitor adherence to budget and work towards meeting financial targets.
• Anticipate food and beverage needs based on demand and upcoming events.
• Maintain up-to-date records of employee food handler certifications and alcohol serving licenses (ABLE).
• Collaborate with Back-of-House Manager to ensure seamless interdepartmental workflow and timely guest service.
• Provide quality assurance—especially during peak hours—ensuring all products leave the service counter promptly and meet presentation standards.
• Oversee balancing of cash drawers and point-of-sale (POS) system for both day and night shifts.
• Address guest complaints professionally, ensuring that high guests service standards are always upheld.
• Communicate effectively and listen actively to address concerns, keep team members informed, and foster a positive, proactive work environment.
• Demonstrate the ability to delegate tasks, multitask efficiently, lead by example, and positively influence team performance.
• Adhere to uniform requirements and maintain a professional appearance and demeanor while representing KGI.
• Follow all applicable state, federal, and tribal laws, regulations, and compliance requirements.

Benefits

• 100% Paid medical (valid in KS and OK)
• Optional dental, vision, life and 401K benefits (vision and dental valid in KS and OK)
• Paid time off, maternity and funeral leave, FMLA

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 1-10 employees