Front of House Manager

The Virginian Golf Club Inc • Bristol, VA

2h • Onsite

About The Position

The Front of House Manager at Hickory provides hands-on leadership for all dining room and guest-facing operations. This role bridges the responsibilities of a senior lead server and restaurant management, with a primary focus on service execution, team leadership, and guest experience rather than back-of-house operations. The FOH Manager is actively present on the floor during service, sets the tone for hospitality, mentors front-of-house leaders, and ensures that Hickory’s standards—rooted in exceptional Appalachian-inspired dining and elevated service—are consistently delivered.

Requirements

• High school diploma or equivalent.
• Minimum of 3–5 years of progressive experience in a high-volume, upscale, or fine dining environment, including prior leadership or supervisory responsibilities.
• Ability to work evenings, weekends, and holidays as required by restaurant operations.

Nice To Haves

• Coursework or training in hospitality management, culinary arts, or a related field.
• Background in private clubs, luxury hotels, resorts, or chef-driven dining concepts.
• Demonstrated experience serving as a floor leader or lead server in a fine dining setting.

Responsibilities

• Lead and oversee daily front-of-house operations, ensuring smooth, efficient, and polished service during all meal periods.
• Act as the primary floor leader during service, coordinating servers, hosts, bartenders, and support staff to maintain pacing, flow, and guest satisfaction.
• Partner closely with the Lead Server and Lead Bartender to ensure alignment across dining room and bar operations.
• Train, coach, and mentor front-of-house team members, reinforcing service standards, menu knowledge, and hospitality expectations.
• Support onboarding and ongoing development of FOH staff, including performance feedback and in-the-moment coaching.
• Oversee reservations, seating strategies, and table management to balance guest experience with operational efficiency.
• Serve as the escalation point for guest concerns, resolving issues professionally and proactively to ensure positive outcomes.
• Maintain strong communication with kitchen leadership to ensure accurate order execution, appropriate pacing, and coordinated service.
• Monitor service quality, presentation, cleanliness, and adherence to Hickory’s brand and hospitality standards.
• Assist with FOH scheduling, labor planning, and coverage adjustments to align staffing with business needs.
• Oversee front-of-house side work, opening and closing procedures, and readiness of dining areas.
• Support inventory management for FOH supplies, service ware, and linens; identify needs and minimize waste.
• Uphold compliance with service-related policies, responsible alcohol service standards, and safety expectations.
• Lead by example through professionalism, accountability, teamwork, and a guest-first mindset.

Benefits

• Competitive Pay – Fair wages with opportunities for growth.
• Health & Wellness – Comprehensive medical, dental, and vision coverage, plus company-provided life insurance at no cost to you.
• Retirement Planning – 401(k) plan with company contribution.
• Paid Time Off – Vacation, holidays, and sick time to support work–life balance.
• Team Member Discounts – Special pricing on lodging, dining, and vineyard experiences.
• Beautiful Work Environment – A scenic setting across 1,500+ acres of rolling hills, vineyards, and golf greens.
• Career Growth – Training, mentorship, and advancement opportunities across hospitality, golf, and agricultural operations.
• Positive Culture – Be part of a professional team that values respect, collaboration, and excellence in service.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED