Front of House Manager @ Music Venue

World Cafe Live•Philadelphia, PA

1d•$52,000 - $55,000

About The Position

The Front of House Manager position at World Cafe Live offers a great opportunity for a talented, creative, and energetic hospitality professional to bring their dedication and excitement to two unique spaces in Philadelphia, as well as develop new opportunities. The World Cafe Live footprint includes both The Lounge (a restaurant and bar that accommodates 140 seated or 220 standing), and The Music Hall that comfortably seats 300 and expands to accommodate 650 standing. The Front of House Manager will oversee every aspect of service as part of a team and support in running operations for the venue during all events primarily during evening and weekend hours. We are looking for someone ready to redesign front of house operations and expand on our strong service foundation. Reporting directly to the Assistant General Manager, the Front of House Manager will be responsible for hiring, training, and scheduling the front of house staff as well as running service and opening and closing the venue with the rest of the management team. This is a full-time salaried position.

Requirements

Positive attitude, especially in challenging situations
Excitement about service best practices and number of covers
Team oriented mindset, with the ability to work autonomously
Minimum of four years of experience in high volume hospitality management
Ability to multi-task in a high-paced atmosphere
Ability to work effectively under time constraints and deadlines
Availability to work flexible hours primarily including nights and weekends
Ability to stand for up to 8 hours at a time and move frequently around the building
Appreciation for independent business and live music

Nice To Haves

Experience using Toast POS system preferred

Responsibilities

Support hiring, scheduling, and training all FOH employees while maintaining a positive environment with support of other operational management.
Work in tandem with the Front of House Manager, Bar Manager, Director of Food & Beverage and AGM to provide a seamless experience for not only the guests but for FOH, BOH & other operational staff
Manage reservations and promote a strong first turn of service
Create and enforce standards of service and guest experience for all FOH staff members and conduct daily pre-shift meetings
Check out FOH employees and close down the building for maximum efficiency and cleanliness
Balance cash drawers at the completion of every shift
Support catering efforts and manage the FOH team during private catered events
Maintain ServSafe and RAMPS certification and enforce and maintain all Office of Food Protection Health and Safety and PLCB standards
Monitor the FOH team’s performance; promoting achievements and identifying areas for growth
Attending weekly operational meetings and any other required meetings as requested
Opportunity to participate in developing events, features, and other new ideas
Assisting leadership in maintaining relevant budgetary and mission goals