Front of House Manager

Mercer University • Macon, GA

18d

About The Position

The Front of House Manager serves as a key shift lead for all front-of house operations across The Grand Opera House, The Capitol Theatre, and Mercer Music at Capricorn. This role provides on-site leadership during events, supports multiple front-of-house functions, and ensures consistent guest experience standards across venues. The Front of House Manager also supports light organizational projects during low event weeks and oversees performance-related merchandise sales operations.

Requirements

• A high school diploma/GED and three years of relevant experience, which must include customer service experience and some experience with customer point-of-sale systems, are required.
• Candidates must have a valid driver's license.
• Basic computer proficiency, including the ability to use email and create or edit Word documents.
• Willingness to work across all arts venues, including The Grand, The Capitol Theatre, and Mercer Music at Capricorn.
• Ability to travel reliably between arts venues as needed.
• Ability to work a flexible schedule, including evenings and weekends, based on event needs.
• Strong communication, organizational, and problem-solving skills.

Nice To Haves

• Candidates with prior experience working in a performing arts, entertainment, or live events environment and/or current CPR/First Aid certification are highly desirable.

Responsibilities

• Act as a shift lead for front-of-house operations during performances, rentals, and special events.
• Supervise and support house management, box office, bartending, ushering, and security functions as needed.
• Step into house manager, box office, or bartender roles when necessary to ensure smooth event execution.
• Serve as a point of escalation for front-of-house issues during assigned shifts.
• Lead and manage performance-related merchandise sales programs across venues, excluding the Capricorn gift shop.
• Coordinate merchandise setup, staffing, sales tracking, and breakdown for events.
• Ensure accurate cash handling and reporting for merchandise sales.
• Assist with light organizational tasks related to front-of-house storage, supplies, and equipment.
• Complete organizational projects during low-event weeks as prioritized by the Director of Operations.
• Help maintain front-of house readiness and presentation standards across venues.

Benefits

• Mercer University offers a variety of benefits for eligible employees including comprehensive health insurance (for self and dependents), generous retirement contributions, tuition waivers, paid vacation and sick leave, technology discounts, schedules that allow for work-life balance, and so much more!

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED