Front of House Manager

Compass Group

2d•$65,000 - $75,000

About The Position

Become part of Restaurant Associates, the industry’s leading provider of dining and event catering for some of the nation's most prestigious museums, performing arts centers and corporations! Voted Glassdoor's Employee Choice Awards- Best Places to Work, This is R/A !Job SummaryJoin the team supporting one of the most visited museum venues in the country. As the Front of House Manager for Shake Shack at the Udvar‑Hazy Center, you’ll help lead a fast‑paced, elevated fast‑casual operation that blends efficiency, hospitality, and strong brand execution. You’ll work closely with the General Manager to guide daily operations, inspire a frontline team, and ensure a consistently excellent guest experience that reflects the Shake Shack brand. This role is ideal for someone who thrives in high-volume fast food or fast‑casual settings and loves coaching teams, delivering quality, and upholding a nationally recognized brand standard.

Requirements

Experience leading teams in fast food, fast‑casual, elevated fast‑casual, or similar high‑volume environments
Strong communication and team‑building skills with an inclusive leadership style
Ability to multitask in a high‑energy, guest‑focused setting
Comfort managing inventory, cost controls, and basic financial reports
Skilled at planning, prioritizing, and making informed decisions during peak periods
Tech‑savvy with strong POS and computer skills
Collaborative, solutions‑oriented mindset with a desire to coach and grow others
Ability to work a flexible schedule, including weekends, evenings, and event‑driven hours
Knowledge of food safety standards; certifications are a plus or can be obtained after hire

Nice To Haves

Exposure to HR, loss prevention, or safety processes is welcome

Responsibilities

Support daily operations of the Shake Shack venue, ensuring smooth, consistent service
Lead, schedule, train, and develop a team of approximately 30 front‑of‑house employees
Maintain brand standards in hospitality, speed of service, product consistency, food safety, and cleanliness
Partner with the General Manager to manage costs, inventory processes, and labor planning
Support training programs that reinforce Shake Shack culture, operational systems, and guest service expectations
Collaborate with museum operations teams to align staffing and service levels with visitor attendance
Ensure compliance with all food safety, sanitation, and health code requirements
Maintain strong communication and positive relationships with team members, venue partners, and supervisors
Assist in operational planning for peak periods, school groups, and high‑volume museum days
Monitor financial performance and support initiatives that drive sales, reduce waste, and improve overall results