Front-of-House Lead

HOMETOWN COFFEE & JUICE • Winnetka, IL

3d • $12 - $15

About The Position

The FOH Lead is the on-shift captain for guest experience and service flow. You’ll set the pace during rushes, coordinate between the kitchen, barista bar, smoothie station, and runners, and ensure every handoff is fast, accurate, and friendly—consistent with Hometown’s standards for hospitality and quality.

Requirements

• Experience: 1+ year in a FOH lead/supervisor or key-holder role in café/fast-casual or similar high-volume setting (preferred).
• Technical: POS proficiency; comfortable with discounts, modifiers, and multi-channel order flow (in-store + app/online).
• Menu Knowledge: Enthusiasm for coffee, juice, and Hometown’s daytime menu offerings; quick to learn ingredients and setup.
• Certifications: ServSafe Food Handler or Allergen certification a plus (or willingness to obtain).
• Soft Skills: Clear communicator under pressure; collaborative, organized, and calm with strong guest-recovery instincts.
• Physical: Able to stand/walk for long periods and move efficiently during rushes; lift and carry up to [30–40] lbs as needed.
• Availability: Morning/daytime shifts with weekend/holiday coverage within operating hours (7 a.m.–5 p.m.).

Nice To Haves

• ServSafe Food Handler or Allergen certification a plus (or willingness to obtain).

Responsibilities

• Shift Leadership & Flow
• Guest Experience & Hospitality
• Team Coaching & Development
• Quality, Cleanliness & Safety
• POS Accuracy & Cash Handling
• Inventory & Merchandising (Front-of-House)

Benefits

• Paid breaks
• Free meals on every shift
• Flexible scheduling
• A supportive environment with mentorship and growth opportunities.

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees