Front of House Lead Supervisor
About The Position
This role is a key part of the leadership team, responsible for ensuring the front-of-house operates smoothly and guests have a positive experience. The supervisor will support daily service, assist with opening and closing procedures, and maintain an energized and organized floor during service. A crucial aspect of the role is to act as a guest experience champion, confidently resolving escalated concerns and creating memorable moments for guests. As a resort ambassador, the supervisor will provide helpful information about on-site offerings and local attractions. Additionally, the position involves setting and promoting high standards for a safe, clean, and well-run environment among team members.
Requirements
- Excellent written and verbal communication skills
- Strong attention to detail and organizational skills
- Excellent customer service skills
- Computer skills (including Microsoft Word, Excel, Outlook, and general database applications)
- Understanding of ABC regulations
- Previous food and beverage experience
- Must be at least 21
Nice To Haves
- Serve safe certification
- Previous food and beverage management experience
Responsibilities
- Oversee opening and closing of restaurant
- Place orders as needed
- Assist with daily operations of cooking, serving, and dishwashing
- Oversee/participate in putting away stock, including alcohol, in the correct manner
- Assist and oversee monthly inventory
- Coordinate and oversee meal quality within guidelines of menu, dietary requirements, and the standards of appearance, taste, temperature, and sanitation served to guests
- Other duties as assigned by management
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
