Front of House Event Staff

Legends Global•Lubbock, TX

11d•Onsite

About The Position

Under general supervision, performs various duties in connection with scheduled events. Duties typically include acting as a floor supervisor, area attendant, check-in staff, or other roles based on the needs of the event. This is a part-time position that is usually scheduled to work events, which occur mostly in the evening, nights, and weekends.

Requirements

High school diploma or G.E.D.
One (1) to two (2) years related experience and/or training, or an equivalent combination of education and experience is preferred.
Demonstrate exceptional skills in customer relations, communications, and problem solving.
Follow oral and written instructions and communicate effectively with other in both oral and written form.
Work independently, exercising judgment and initiative.
Maintain an effective working relationship with clients, employees, exhibitors, patrons, and others encountered in the course of employment.
Remain flexible and adjust to situations as they occur.

Nice To Haves

Experience in the performing arts or events industry is preferred.

Responsibilities

Supervise other event staff personnel, volunteers, and third-party contract staff.
Provide necessary training and information to ensure that staff and volunteers remain well informed of the day’s events.
Coordinate with supervisor to ensure the event’s specific requirements are met.
Serve as ticket taker and/or usher. Activities may include distributing programs, taking tickets, and escorting patrons to their appropriate seats.
Work in the box office as needed. Sell tickets, handle will call, and assist guests at the box office window.
Assist with concessions cash, check drawers in and out to cashiers, balance drawers, and prepare deposits.
Address patron issues and complaints.
Assist with last-minute pre-event needs, such as setting up, decorating, finding materials, etc.
Provide special accommodation for patrons in wheelchairs and other physically challenged guests.
Assist with relocating patrons due to floor closures, maintenance issues, double-seating issues, etc.
Handle the check-in for special experiences such as donor lounges, VIP packages, and other event needs.
Sell tickets and/or passes to premium experiences.
May occasionally be in areas where fumes and airborne particles are present.
Work extended and/or irregular hours including nights, weekends and holidays as needed.