Front of House Director

Chick-fil-A•Raleigh, NC

41d

About The Position

Directors are senior-level leaders. Seeks to grow the business, develop leaders, and proactively solve and prevent problems. They take ownership and ensure that all problems are solved quickly and efficiently.

Requirements

12+ months of Chick-fil-A experience (Unless exception made by Senior Leader)
Demonstrate expert knowledge of the business, including reports, operational procedures, and administrative skill. Be able to implement real, results-driven change driven by SMART business plans
Commitment to open availability with 40+ hours a week in the business and a willingness to work whenever and wherever is necessary (Saturday's are required)
Demonstrate that the team holds them in high respect
Demonstrate expert problem-solving skills
Demonstrate a clear ability to develop others

Responsibilities

To solve complex, big-picture problems of the business through report analysis (CEM, Labor, etc.)
To have a passion for developing leaders
To protect the culture
To hold Shift Leaders and Team Members accountable
To be present during peak volumes to assist the team and leaders with coaching, perspective, and feedback
To provide clear goals for the team that impact daily operations and results
To have a passion for continuously improving the business
To care for the business as a whole, proactively solve problems, plan for the future, and care for the culture

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