Front of House Director

Chick-fil-A•Wellington, FL

42d

About The Position

The Front of House Director is a key leadership position responsible for driving operational excellence, developing leaders, and delivering remarkable guest experiences. You will lead the Front of House (FOH) leadership team, ensuring that operations run smoothly, team members are cared for, and guests are served with excellence in alignment with Chick-fil-A's Winning Hearts Every Day strategy. This role partners closely with the Director of Operations to execute business planning, team development, and continuous improvement initiatives.

Requirements

Passion for serving others and creating a remarkable guest experience.
Positive attitude, dependable, and proactive communicator.
Ability to smile, maintain eye contact, and speak enthusiastically.
Reliable transportation and consistent availability.
Strong interpersonal and leadership skills.
Ability to thrive in a fast-paced environment and lead by example.
Prior leadership experience in restaurant, retail, or hospitality preferred (Shift Lead, Team Lead, Supervisor, or Manager).

Responsibilities

Collaborate with the Director of Operations on monthly and quarterly business planning.
Analyze business results and market trends to identify growth and improvement opportunities.
Align FOH operational strategies with restaurant-wide goals and vision.
Communicate clear goals, expectations, and policies to all levels of the FOH team.
Oversee daily operations to ensure smooth and efficient service execution.
Monitor key performance indicators (sales, guest satisfaction, speed of service, food safety).
Champion Chick-fil-A's Winning Hearts Every Day hospitality model.
Review guest feedback and ensure timely resolutions through the Spotlight platform.
Lead and coach the FOH management team (AM/PM Managers and Assistant Managers).
Maintain consistent meeting rhythms for alignment, accountability, and growth.
Foster a culture of teamwork, care, and servant leadership.
Partner with the Executive Director of People to ensure effective training systems and staffing levels.
Support individualized development plans using Predictive Index and leadership development tools.
Oversee onboarding and performance coaching for FOH leaders.