Front of House Director

Chick-fil-A • Oakhurst, NJ

42d

About The Position

At Chick-fil-A, the Director role is more than a job; it's a calling to lead with influence and impact. The Front of House Director plays a critical role in shaping the guest experience, developing leaders, and ensuring operational excellence across all service channels. By driving strategy, coaching leaders, and fostering a culture of care, the Front of House Director strengthens our restaurant today while building the leaders of tomorrow. The Front of House Director at Chick-fil-A Ocean Township is responsible for leading the overall strategy, development, and performance of all Front of House Operations. This role drives long-term guest satisfaction, operational excellence, and financial stewardship by building effective systems and fostering a culture where every Team Member has the opportunity to grow and succeed. The Front of House Director champions our Purpose - to promote C.A.R.E. (Compassion, Accountability, Responsibility, and Excellence) for our Team Members and Guests and helps bring our Vision to life: to create meaningful relationships by providing support and empowerment by living out our Core Values (Always have a P.U.L.S.E.) - Positive attitude, Unreasonable hospitality, Leadership, Servant mindset, and Exceptional food.

Requirements

• Proven leadership experience with a track record of coaching and developing leaders.
• Strong knowledge of Chick-fil-A operational standards, Core 4, Second-Mile Service, and FOH best practices.
• Excellent communication and interpersonal skills with the ability to inspire and influence others.
• Highly organized, forward-thinking, and solutions-oriented; skilled at prioritization in a fast-paced environment.
• Financial acumen with ability to manage budgets, control costs, and analyze performance data.
• Flexible availability, including opening/closing responsibilities, peak hours, and special events.
• Commitment to continuous improvement, guest satisfaction, and maintaining high operational standards.
• Alignment with Chick-fil-A Ocean's Purpose (C.A.R.E.), Vision (meaningful relationships through support & empowerment), and Core Values (P.U.L.S.E.); models servant leadership daily.

Responsibilities

• Strategic Leadership - Develop and execute FOH strategies aligned with Chick-fil-A's Critical Success Factors: Leadership, Talent, Financial Stewardship, Sales & Brand Growth, and Customer Experience.
• People Development - Coach and grow Team Leaders and Team Members through clear expectations, accountability, and leadership development.
• Operational Excellence - Design, optimize, and maintain systems that drive seamless FOH operations, consistent service, and efficient performance across all sales channels.
• Financial Stewardship - Manage FOH labor, food, and operational costs; conduct safe and till audits; use reporting tools to drive profitability and efficiency while supporting high service standards.
• Customer Experience - Ensure FOH teams consistently deliver Chick-fil-A's Core 4, Second-Mile Service, and Winning Hearts Every Day strategy, providing exceptional guest satisfaction and efficient, timely service.
• Continuous Improvement - Innovate and adapt systems, policies, and practices to improve efficiency, guest satisfaction, and team engagement.
• Collaboration - Work closely with the Operator, Directors, and leadership team to align goals, share best practices, and contribute to organization-wide strategy.
• Compliance & Standards - Maintain safety, sanitation, and quality assurance standards; ensure compliance with third-party inspections.

Benefits

• Engaging Leadership Environment - Lead, coach, and inspire a team where you can make a lasting, positive impact
• Work-Life Balance - Flexible scheduling and closed on Sundays
• Professional Development - Access to leadership training, certifications, and career coaching
• Experienced Leadership Support - Learn first-hand from an Operator and Director team with over 50 years of combined Chick-fil-A experience
• Career Growth Pathways - Opportunities to advance within Chick-fil-A, with priority given to developing and promoting from within
• Scholarship Opportunities - Access to Chick-fil-A's Remarkable Futures Scholarship program, which has awarded more than $215 million to Team Members since 1973
• Field Talent & Training Opportunities - Participate in Chick-fil-A's Field Talent program, traveling to new restaurant openings or corporate-owned locations to train teams and gain hands-on leadership experience
• Free Meals & Discounts - Complimentary meals during shifts and discounted meals off the clock
• Competitive Pay - Rewarding compensation for leadership responsibilities

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Industry: Food Services and Drinking Places
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees