Front of House Coordinator - On-Call - Performing Arts Center

Cal Poly • San Luis Obispo, CA

1d • Onsite

About The Position

Under the general supervision of the Director of Guest and Volunteer Services, the Front of House Coordinator is responsible for training and overseeing volunteers to serve as ushers, ticket takers, concessions and coat check workers. Also provides lead work direction to front-of-house staff responsible for event set-up and preparing the venue for patrons. The Front of House Coordinator must be able to make quick decisions, handle the public with aplomb and establish procedures which ensure that front-of-house staff & ushers represent the PAC in a positive and professional way. In conjunction with PAC management, ticket office staff and technical services staff, the Front of House Coordinator makes decisions regarding the building to ensure patron safety, comfort and enjoyment. This is a Part-time temporary position and is not benefit eligible. The Performing Arts Center (PAC) is a multi-performance venue for a variety of events such as symphonies, choral concerts, contemporary music, plays and other theatrical events, dance programs, recitals, opera, touring shows, commencements and community productions. Other uses include receptions, workshops, business meetings, banquets, trade shows, recording sessions, church services, art exhibitions and weddings. The PAC includes the 1286-seat Harman Hall within the Christopher Cohan Center; 250-seat Pavilion, 180-seat Philips Electronics Hall and the 500-seat Spanos Theatre.

Requirements

• Demonstrated customer service experience requiring a very high level of diplomacy and professionalism
• Excellent verbal & written communication skills to effectively interact with clients, patrons, donors, volunteers, PAC staff, campus and community members
• Ability to effectively lead staff and volunteers and provide direction and instruction in a capable and productive manner
• Ability to operate venue set-up such as, lobby bells, monitors, microphones, and CD player
• Ability to effectively prioritize tasks, plan the layout of support, maintain records and project needs, and develop work schedules to meet deadlines and produce desired work result
• Equivalent to a bachelor's degree in a related field and two years of relevant experience
• Additional experience which demonstrates acquired and successfully applied knowledge and abilities shown above may be substituted for the required education on a year-for-year basis
• An advanced degree in a related field may be substituted for the required experience on a year-for-year basis

Responsibilities

• Training and overseeing volunteers to serve as ushers, ticket takers, concessions and coat check workers
• Providing lead work direction to front-of-house staff responsible for event set-up and preparing the venue for patrons
• Making quick decisions
• Handling the public with aplomb
• Establishing procedures which ensure that front-of-house staff & ushers represent the PAC in a positive and professional way
• Making decisions regarding the building to ensure patron safety, comfort and enjoyment (in conjunction with PAC management, ticket office staff and technical services staff)

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level