Front of House Associate

RELIVE Health - Empire Portfolio Group • New York, NY

70d • $18 - $25 • Onsite

About The Position

The Front of House Associate will be the first point of contact that our clients interact with. You will represent the energy and atmosphere of the wellness center. Your ability to communicate will be essential by listening to clients’ needs and sharing your extensive knowledge of the Relive products and services. You will create lasting relationships with clients, staff and vendors.

Requirements

• High School diploma or equivalent is required. Bachelor's degree preferred
• 1-2 years' experience working in a Medspa facility or wellness center is required
• Bilingual Spanish (fluent written and spoken)
• Must have excellent communication and listening skills.
• Must have excellent computer skills.
• Scheduling appointments and working with an appointment tracking system is highly preferred.
• Excellent computer skills required
• Multi -tasking, Time Management, Organization, Attention to Detail, Professionalism, Quality Focus. Ability to work well under pressure with minimal supervision. Proven flexibility and willingness to handle a variety of tasks.
• Knowledge of modern office procedures.
• Good communicator, with developed verbal and written communication skills in English.
• Be able to demonstrate the ability to establish effective working relationships with other staff as well as with external suppliers.

Responsibilities

• Welcome clients on arrival and notify treatment provider to ensure appointments are taken in a timely manner and efficiently schedule client appointments based on providers’ and treatment room availability.
• Anticipate client’s needs by answering questions or concerns proactively vs reactively.
• Maintain cleanliness of reception area
• Maintains client accounts by obtaining, recording, and updating personal and financial information.
• Help achieve business and performance goals for the center.
• Maintain, and protect clients’ rights by abiding by HIPPA regulations and maintaining confidentiality of personal and financial information.
• Maintains operations by following policies and procedures; reporting needed changes.
• Liaise with admin and other medical team members pre and post therapy and participate in shared decision making.
• Accurately use the online booking systems.
• The duties and responsibilities described are not a comprehensive list and additional tasks may be assigned to the employee

Benefits

• Employee discounts
• Opportunity for advancement
• Wellness resources
• Complimentary services and employee discounts with Orangetheory Fitness and Relive Health
• Empire cares about you—we offer access to free mental health counseling
• Pre-tax commuter benefit plan to save on public transportation to/from work
• Employee discounts
• Professional development assistance

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees