Front of House Associate

GOODMAN THEATRE • Chicago, IL

8d • $18 - $18 • Onsite

About The Position

Front of House Staff Associates are responsible for ensuring the best experience possible for all patrons who enter the Goodman Theatre. Duties include but are not limited to; bartending, selling merchandise at the Goodman Gift Store, handling patron coats/other personal belongings at coat check, greeting/assisting with special events and performances, and other various tasks as needed.

Requirements

• At least one year in a customer service role in a high-volume setting. Hospitality experience a plus.
• Must possess outstanding customer service skills, as well as sophisticated verbal and communication skills
• Must have an exceptional understanding of cultural happenings of Chicago
• Highly responsible and reliable to work independently or in a team setting
• Ability to work in a fast-paced environment
• Strong interpersonal and problem-solving abilities
• Ability to be in stationary position throughout an entire shift; during performances maneuver to greet/assist guests
• Ability to work with a flexible schedule. FOH Associates are required to submit weekly availability for AT LEAST three event/performance shifts per work week. One of those shifts must be for a Saturday or Sunday performance/event shift. Performance schedules typically run Tuesday-Sunday evenings, with additional matiness taking place on Thursdays, Saturdays, and Sundays. Opening Night performances are usually scheduled for Monday evenings.
• Capable of lifting deliveries of up to 50 lbs.
• Bar knowledge is preferred but not required. Must be BASSET certified or willing to do so if hired.
• Model behavior and values consistent with Goodman’s Community Agreements and furthering Goodman’s IDEAA (inclusion, diversity, equity, anti-racism and access) goals.

Nice To Haves

• Hospitality experience
• Bar knowledge

Responsibilities

• Greet and welcome guests
• Consistently offer professional, friendly and engaging customer service
• Identify and anticipate guests’ needs
• Preparation and serving of both alcoholic and non-alcoholic beverages
• Safe preparation and handling of food
• Assist with maintaining cleanliness of the bar, gift store, and coat check areas, including replenishing/storing stock items on a daily basis.
• Ensure that Goodman patrons have a superior experience at the theatre

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed