Front of House Assistant Manager

Chick-fil-A•Wellington, FL

44d

About The Position

As a Front of House Assistant Manager you are responsible for overseeing and managing all aspects of the Dine-In, Carry Out, Drive-Thru, and Third Party experiences in our restaurant. Your primary focus is to align with the goals of the Front of House Director(s) and create a remarkable experience for our guests, centered around friendly team members, a clean environment, with fast and accurate service. Working at a Chick-fil-A restaurant is more than a job - it's an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.

Requirements

Smile
Create and Maintain Eye Contact
Speak Enthusiastically
Reliable transportation
Ability to work in a fast-paced environment
Strong people skills with a desire to serve Team Members
Strong commitment to superior customer service
Ability to manage Team Member behavioral and performance issues
Ability to work in a team environment with shared ownership and responsibility

Nice To Haves

Prior experience as shift lead, crew lead, supervisor, team lead, restaurant manager, restaurant assistant manager is not required but is preferred.

Responsibilities

Oversee daily operations of the Front of House Department and lead the shifts with excellence during your shift.
Ensure team policies and procedures are being maintained by all team members during your shift.
Implement and maintain high standards of customer service to ensure a quick and positive dining experience.
Ensure the team members are serving guests with excellence and using the Winning Hearts Everyday strategy.
Hold the team accountable for completion of their daily checklists.
Oversee your designated area(s) of responsibility which will may change at determination of the FOH Director(s) (i.e. Team apps, Checklists Cleanliness, Roadmaps, etc)
Foster a positive and collaborative work environment, promoting teamwork, and a 'serve others mindset'
Ensure you are holding the team accountable for success in your area of responsibility (i.e. maintaining cleaning standards, success metrics, daily checklist completion rate, etc)
Attend monthly manager meetings to ensure alignment with FOH goals and action plans
Meet with FOH DayPart Manager(s) biweekly to give/receive feedback
Analyze productivity daily and ensure calls are made (set breaks/send people home) to meet productivity goals set by the director team
Collaborate with the AM and PM Managers to ensure goals are met monthly and productivity goals are met daily
Ensure proper procedures are in place for maintaining our condiment gap and dessert gap goals
Ensure team members are progressing through the roadmaps consistently
Hold the trainer team accountable for following proper procedures and training consistently, provide feedback to People department to verify trainer performance