Front Line Specialist - Be the First Point of Contact at Midas!

Midas BARSTOW 1171•Lake Forest, CA

8d•$18 - $20•Onsite

About The Position

As a Front-Line Specialist , you’ll be the first point of contact for our valued customers. Your role is essential in ensuring each customer has a positive and seamless experience at Midas.

Requirements

Previous experience in customer service or a similar role is preferred but not required
Strong communication skills with a friendly and professional demeanor
Ability to multitask and stay organized in a fast-paced environment
A passion for delivering exceptional customer experiences
Basic computer skills and familiarity with scheduling software are a plus
A positive attitude and willingness to learn and grow with our team

Responsibilities

Greet customers warmly and professionally, making them feel valued and welcome
Answer phone calls, schedule appointments, and manage the front desk efficiently
Listen to customer concerns and clearly communicate recommended services
Assist in maintaining a clean and organized customer waiting area
Collaborate with service advisors and technicians to ensure smooth workflow
Keep customers informed about the status of their vehicles and address any questions or concerns
Uphold Midas’ commitment to exceptional customer service at all times

Benefits

Bonus based on performance
Competitive salary
Employee discounts
Free uniforms
Opportunity for advancement
Paid time off
Training & development
5-Day Work Schedule , Monday-Saturday, 8:00 AM - 5:00 PM, with Sundays always off
Paid Holidays and Vacation Time (5 paid holidays and 4 vacation days annually)
Birthday Off Upon Request
Daily Overtime Opportunities to maximize your earnings
Work in a clean, organized, and professional shop with modern equipment and tools
Access to state-of-the-art shop tools, scanners, and cooling systems in the bays for comfort
The chance to build strong customer relationships at a busy, high-performing location with a 4.6-star Google rating
Adaptive Learning Training Program: Daily 3-5 minute training sessions with the opportunity to earn reward points
ASE Certification Incentives: Earn a $1.50 raise for each ASE certification, including the C1 Service Consultant ASE , and we’ll cover the cost of testing
Discounts and Opportunities to Work on Your Own Vehicle
Be part of a supportive team environment that celebrates success and offers growth opportunities
Join a AAA-Approved Repair Shop known for excellence and a stellar reputation